Vendor Onboarding Specialist (Health Logistics) at LifeBank

Role Summary

• The Vendor Onboarding Specialist is responsible for managing the end-to-end onboarding and management of vendors within LifeBank’s health logistics network.
• This role ensures that all vendors are properly vetted, compliant, and operationally ready to support critical deliveries such as blood, oxygen, and medical supplies.
• In addition, the role supports order fulfillment and last-mile delivery execution, ensuring that vendors and riders perform efficiently to meet urgent healthcare needs.
• The specialist will maintain a strong vendor pipeline and ensure seamless coordination to guarantee that every order is fulfilled promptly and in line with LifeBank’s standards.

Key Responsibilities

• Manage the full vendor onboarding lifecycle from sourcing to activation across all operational locations.
• Vet and onboard hospitals, suppliers, and logistics vendors, ensuring compliance with regulatory and company standards.
• Collect, verify, and maintain vendor documentation (licenses, certifications, bank details, etc.).
• Maintain a strong, active pipeline of vendors to support uninterrupted service delivery, especially for critical and emergency orders.
• Manage relationships with vendors to ensure reliability, responsiveness, and adherence to SLAs.
• Support order fulfillment operations by coordinating with vendors and internal teams to ensure timely delivery of medical products (e.g., blood, oxygen, consumables).
• Ensure every order is fulfilled efficiently and in line with company policy, particularly for time-sensitive and life-saving deliveries.
• Monitor and track rider activities to ensure pickups and deliveries are completed promptly and successfully.
• Hold riders accountable for delivery timelines, communication, and task updates.
• Escalate and resolve delivery delays, failed orders, or operational issues in real time.
• Maintain accurate and up-to-date records of vendors and transactions on internal systems (e.g., Basecamp or equivalent tools).
• Ensure all tasks and updates related to vendors and deliveries are properly logged and visible for tracking and accountability.
• Collaborate with Finance, Operations, and Customer Care teams to ensure seamless vendor payments, issue resolution, and service delivery.
• Support audits and reporting by providing complete and accurate vendor and operational data.

Requirements

• Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or a related field.
• 2 – 4 years of experience in vendor management, logistics, operations, or supply chain (healthcare experience is an advantage).
• Experience working in fast-paced, high-accountability environments.
• Strong understanding of vendor compliance and documentation requirements.
• Proficiency in operational tools (e.g., Basecamp, Excel, or similar tracking systems).

Key Skills:

• Strong attention to detail and process discipline
• Vendor and stakeholder management
• Operations and logistics coordination
• Problem-solving under pressure
• Time management and prioritization
• Accountability and performance tracking.

Success Metrics:

• Vendor onboarding turnaround time
• Compliance rate of onboarded vendors
• Strength and responsiveness of vendor pipeline
• Order fulfillment rate and turnaround time (especially for critical deliveries)
• Rider performance and delivery success rate
• Accuracy and timeliness of task updates and reporting.