Jobs at MSI Nigeria Reproductive Choices

The Role

• The Analytics Head leads MSI Nigeria’s data analytics and reporting function, ensuring that high-quality, timely, and decision-relevant insights are available to programme, clinical, and organisational leadership.
• The role sets the analytical agenda for the department, governs reporting standards, and builds the organisation’s internal data literacy and analytical capability.
• The Analytics Head works closely with Programmes, Operations, M&E, MEL, Research, and Clinical Services teams, and ensures that analytical outputs from all decision-support systems are fit for purpose, accurate, and strategically meaningful.

Key Responsibilities
Analytics Strategy & Leadership:

• Develop and drive the analytics strategy for MSI Nigeria, ensuring analytical capabilities align with programmatic and operational decision-making needs.
• Set quality standards for all analytical outputs including dashboards, reports, datasets, and ad hoc analyses.
• Oversee the organisation’s reporting infrastructure, including Power BI, Excel, MIS-Sun Reporting, and other business intelligence platforms.
• Identify and champion opportunities to strengthen data use culture across MSI Nigeria through training, advocacy, and modelling good practice.
• Contribute to the department’s strategic planning and represent the analytics function at departmental and SMT levels as required.
• Support the resource mobilisation team with accurate and timely analytics and data modelling to support all proposals and fund raising efforts.

Data Analysis & Reporting:

• Ensure the timely production of all scheduled programme and operational reports to internal and external audiences.
• Oversee the design and maintenance of analytical dashboards and data visualisations that support leadership decision-making.
• Ensure analytical outputs are clearly communicated, well-documented, and accessible to both technical and non-technical audiences.
• Lead the analysis of complex, multi-source datasets to generate programme insights, including family planning metrics, service delivery trends, and outcome indicators.
• Respond to ad hoc analytical requests from the Country Director, SMT, and programme leads in a timely and accurate manner.

MIS & Programme Data Oversight:

• Ensure the integrity, completeness, and timeliness of data flowing from field data collection tools into reporting systems.
• Liaise with the M&E, MEL, and Research teams to align analytical outputs with monitoring frameworks and programme indicators.
• Identify data quality issues across MIS and reporting pipelines and coordinate with the Business Solutions Manager to address root causes.
• Support clinical governance and service delivery channels reporting requirements by ensuring relevant data pipelines are maintained and accurate.
• Oversee the management and continuous improvement of MIS reporting tools used by programme and clinical teams.

Data Governance & Quality:

• Establish and maintain analytical standards, naming conventions, and data dictionary documentation for all key datasets and reports.
• Review all major analytical outputs before external submission or senior presentation for accuracy, consistency, and interpretive integrity.
• Ensure compliance with MSI data protection policies and responsible data principles in all analytical work.
• Develop and maintain a version control and change management process for all production dashboards and reports.
• Support the Head of Department in identifying and reporting on organisational data risks.

Data Privacy Governance:

• Serve as MSI Nigeria's internal Data Privacy focal point, coordinating with information leads across all departments to ensure consistent adherence to data privacy standards.
• Maintain and regularly review MSI Nigeria's data privacy policies, ensuring alignment with the Nigeria Data Protection Regulation (NDPR) and any applicable MSI global standards.
• Monitor changes in Nigerian and international data privacy legislation and advise the Head of Department and SMT on implications for MSI Nigeria's operations.

Privacy Impact Assessments:

• Conduct Privacy Impact Assessments (PIAs) for all new and significantly changed data systems, research activities, and programme data collection processes.
• Document identified privacy risks with clear mitigation plans, owners, and review timelines, maintaining a live risk register for sign-off by the Head of Department.
• Ensure PIA outputs are factored into system design and procurement decisions, including the ERP implementation.

Training & Awareness:

• Design and deliver regular data privacy training for all MSI Nigeria staff, ensuring content is role-appropriate, engaging, and up to date with current legal requirements.
• Maintain a data privacy training register, tracking completion rates across all departments and escalating gaps to department heads and HR.
• Develop and circulate periodic data privacy awareness communications to reinforce a culture of responsible data handling across the organisation.

Incident & Compliance Oversight:

• Serve as the first point of escalation for data privacy incidents or concerns raised by staff or information leads in other departments.
• Document any data privacy incidents, assess their severity, and coordinate the organisational response in line with NDPR requirements and MSI policy.
• Produce a quarterly data privacy compliance summary for the Head of Department covering training status, PIAs completed, risks identified, and incidents handled.

Team Leadership & Capability Building:

• Directly line-manage the Senior Data Analyst and Analyst, setting objectives, reviewing performance, and building analytical capability.
• Design and deliver structured learning opportunities for staff across MSI Nigeria to improve their data literacy and use of analytical tools.
• Foster a team culture of rigour, curiosity, and continuous improvement in analytical standards.
• Manage workload planning across the analytics team, ensuring sustainable distribution of tasks and appropriate prioritisation.
• Identify capability gaps in the team and make recommendations for recruitment, training, or role adjustment.

Key Experience/Qualification

• Bachelor’s degree in Statistics, Data Science, Epidemiology, Information Systems, Public Health, or a closely related quantitative field.
• A postgraduate qualification in a relevant discipline is an advantage
• Minimum 7 years’ experience in data analysis, MIS, or business intelligence roles, with at least 3 years in a leadership or senior capacity.
• Demonstrated experience leading and managing an analytics or data team.
• Proven experience designing and delivering analytical outputs for strategic decision-making in a complex organisational context.
• Experience working with M&E or programme data in a global health, development, or humanitarian setting.
• Demonstrated proficiency with Power BI or equivalent business intelligence tools.
• Experience with DHIS2 or similar programme reporting platforms is a strong advantage

• Working knowledge of the Nigeria Data Protection Regulation (NDPR) and its operational implications for an NGO context.
• Demonstrable understanding of privacy impact assessment methodology

Essential Skills & Competencies:

• Advanced analytical skills, including the ability to work with large, complex, and multi-source datasets.
• Strong proficiency in Power BI, including DAX, data modelling, and report design.
• Excellent written and verbal communication skills, including the ability to present complex findings clearly to non-technical audiences.
• Strong understanding of M&E frameworks, programme indicators, and results reporting.
• Effective people management and coaching skills.
• Strong documentation discipline for risk registers, training records, and incident logs.
• Ability to design and deliver engaging compliance training for diverse, non-technical audiences.
• Meticulous attention to data quality, accuracy, and interpretive integrity.

Desirable:

• Familiarity with family planning programme indicators, including CYP, mCPR, and PPFP.
• Experience with field data collection platforms such as ODK, ONA, or CommCare.
• Knowledge of Power Query M, SQL, or Python for data transformation
• Experience with clinical or health systems data in an NGO or health facility context.

go to method of application »

The Role

• The Analyst supports the production of high-quality analytical outputs, data summaries, and visualisations that inform programme delivery and organisational decision-making at MSI Nigeria.
• Working under the direction of the Analytics Head, the role contributes to routine and ad hoc data analysis, maintains dashboards and reports, assists with data cleaning and preparation, and supports the broader analytics team in delivering timely and accurate insights.
• The Analyst plays an important role in building MSI Nigeria’s data use culture by producing outputs that are clear, accessible, and decision-relevant.

Key Responsibilities
Data Analysis & Reporting:

• Produce routine analytical reports and summaries on programme performance, service delivery metrics, and operational data as directed by the Analytics Head.
• Clean, validate, and prepare datasets from MIS and field data systems for analysis and reporting purposes.
• Contribute to the design, development, and maintenance of Power BI dashboards and data visualisations.
• Conduct ad hoc data queries and analysis to respond to requests from programme teams, management, and the Analytics Head.
• Ensure all analytical outputs are checked for accuracy before submission or presentation.

Data Quality & Validation:

• Perform data quality checks on incoming datasets, identifying errors, gaps, duplicates, and inconsistencies.
• Document data quality findings and communicate them clearly to the Analytics Head and relevant programme staff.
• Support the development and application of standard data validation processes across the analytics team.
• Maintain a log of data issues identified and their resolution status.

Dashboard & Tool Maintenance:

• Maintain existing Power BI dashboards and reports, ensuring data connections are refreshing correctly and visualisations remain accurate.
• Make directed amendments to dashboards and reports as requirements change, under the guidance of the Analytics Head.
• Support the Analytics Head in designing new visualisations that clearly communicate programme and operational trends.
• Document dashboard structure, data sources, and calculation logic for all maintained reports.

Collaboration & Support:

• Liaise with M&E, MEL, and programme teams to understand reporting requirements and obtain the data needed for analysis.
• Support the Analytics Head in preparing presentations, briefings, and summary documents for senior management.
• Contribute to data literacy initiatives by assisting in the development of training materials and peer support resources.
• Maintain organised filing and version control for all analytical work products

Experience/Qualification

• Bachelor’s Degree in Statistics, Data Science, Mathematics, Public Health, Information Systems, or a related quantitative field
• Minimum of 2 years’ experience in a data analysis, reporting, or business intelligence role.
• Demonstrated experience producing analytical reports or dashboards using data visualisation tools.
• Experience cleaning and preparing datasets for analysis.
• Exposure to M&E, programme data, or health data in an NGO or public health context is an advantage.

Essential Skills & Competencies:

• Proficiency in Power BI or a comparable business intelligence and data visualisation tool.
• Strong working knowledge of Microsoft Excel, including pivot tables, formulas, and data cleaning techniques.
• Good numerical reasoning and ability to interpret data accurately and clearly.
• Attention to detail in data handling, checking, and presentation.
• Clear written communication skills for reports, summaries, and documentation.
• Ability to manage multiple tasks to deadlines and communicate progress proactively.

Desirable:

• Familiarity with DAX, Power Query M, or SQL for advanced data transformation.
• Experience with ODK, ONA, CommCare, or ORION data systems
• Understanding of family planning programme indicators or global health reporting frameworks.
• Knowledge of statistical analysis techniques for programme evaluation.

go to method of application »

The Role

• The Software Lead is responsible for the hands-on development, maintenance, documentation, and debugging of software applications and automation scripts that support MSI Nigeria’s operational and programmatic needs.
• The role bridges the gap between business requirements and technical implementation, building and maintaining internal tools, configuring integrations between platforms, and ensuring all code and applications are well-documented, version-controlled, and supported.
• The Software Lead works closely with the Business Solutions Manager, Data Systems Coordinator, and MIS Officer to deliver scalable and reliable technology solutions.

Key Responsibilities
Application Development & Maintenance:

• Design, develop, and maintain internal software applications, automation scripts, and tools to meet organisational requirements.
• Build and maintain integrations between MSI Nigeria’s business systems, data platforms, and APIs, including pipelines between ONA, SharePoint, Power BI, and ERP systems.
• Manage version control for all internally developed code using appropriate tools (e.g. Git), maintaining clean and documented repositories.
• Perform regular maintenance, updates, and performance optimisation of all managed applications and scripts.
• Conduct thorough testing of all new and modified code before deployment, including unit testing and user acceptance testing coordination.

Debugging & Technical Problem Solving:

• Diagnose and resolve software bugs, integration failures, and application errors in a timely and documented manner
• Provide technical triage and root cause analysis for system failures, producing written incident reports with recommended preventive measures.
• Support the MIS Officer and Data Systems Coordinator in resolving technical issues arising from data platform configurations and integrations.
• Proactively monitor the health of managed applications and integrations, identifying and addressing issues before they affect users.

Documentation & Knowledge Management:

• Produce clear, complete, and up-to-date technical documentation for all developed applications, scripts, and integrations.
• Maintain a central software asset register covering all internally developed tools, their purpose, ownership, version history, and current status.
• Write user guides and handover documentation to ensure applications can be supported and maintained by others in the team.
• Document all APIs, data schemas, and integration architectures used by MSI Nigeria’s technology systems.

Requirements Analysis & Delivery:

• Work with the Business Solutions Manager and internal stakeholders to translate business needs into clear technical specifications.
• Estimate development effort accurately and communicate progress, risks, and blockers to the Business Solutions Manager regularly.
• Manage a prioritised development backlog, delivering incremental improvements in line with organisational priorities.
• Evaluate third-party tools, libraries, and platforms to inform build-vs-buy decisions, providing written recommendations.

Security & Best Practice:

• Ensure all developed code and applications adhere to MSI Nigeria’s data security policies and software development best practices.
• Implement appropriate access controls, input validation, and error handling in all developed applications.
• Stay current with relevant programming languages, frameworks, and industry best practices, bringing new knowledge into the team

Experience / Qualification

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• Minimum 3 years’ hands-on experience in software development, scripting, or application development roles.
• Demonstrated experience building and maintaining integrations between systems using APIs or automated pipelines.
• Proven track record in debugging, root cause analysis, and resolving software or integration issues.
• Experience producing technical documentation, including code comments, system architecture docs, and user guides.
• Experience using version control tools such as Git in a team or solo development context.

Essential Skills & Competencies:

• Proficiency in at least one scripting or programming language (Python, JavaScript, or equivalent) with demonstrated project output.
• Hands-on experience building or consuming REST APIs for system integration.
• Strong debugging skills with a methodical approach to root cause identification.
• Ability to write clear, maintainable, and well-commented code.
• Strong documentation discipline and technical writing ability.
• Ability to work independently, manage priorities, and communicate progress to non-technical managers.

Desirable:

• Experience with Power BI data connectors, Power Automate, or Microsoft Power Platform.
• Familiarity with ODK, ONA, CommCare, or other field data collection APIs.
• Knowledge of SQL for data extraction and transformation.
• Experience with SharePoint or Microsoft 365 development and automation.
• Exposure to ERP system customisation or integration in an enterprise context.

go to method of application »

The Role

• The Business Solutions Manager leads the design, procurement, implementation, and ongoing management of MSI Nigeria’s enterprise technology systems.
• The role is the primary owner of the ERP procurement process and is responsible for ensuring that all business applications, including financial systems, operational tools, and data platforms, are robustly implemented, well-governed, and tightly integrated with the organisation’s broader data and technology ecosystem.
• The Business Solutions Manager leads a skilled technical team spanning MIS, software development, and data systems, and is a key partner to Programmes, Operations, Finance, Human Resources, Technical Services, and Clinical Services functions.

Key Responsilities
Enterprise Systems Strategy & ERP:

• Lead the end-to-end ERP procurement process, including requirements definition, RFP development, vendor evaluation, contract negotiation, and implementation oversight.
• Establish and chair an ERP working group in collaboration with Programmes, Finance, Human Resources & Admin, and other key internal stakeholders.
• Develop a detailed implementation roadmap for the ERP, managing timelines, risks, dependencies, and change management requirements.
• Ensure ERP configuration meets MSI Nigeria’s financial, operational, and programme reporting requirements.
• Oversee post-implementation ERP maintenance, user administration, system updates, and vendor support management.

Business Application Management:

• Manage the full portfolio of MSI Nigeria’s enterprise business applications, ensuring they remain fit for purpose, supported, and integrated.
• Evaluate requests for new business applications or system changes, conducting cost-benefit analysis and recommending appropriate solutions.
• Ensure all business applications are properly documented, with user guides, data dictionaries, and system architecture records maintained.
• Establish and enforce application governance standards, including version control, change management, and access control policies.
• Liaise with the Data Systems Coordinator and Analytics Head to ensure seamless data flows between business systems and reporting tools.

MIS Oversight:

• Provide strategic oversight of MSI Nigeria’s Management Information Systems, ensuring that operational and programme data is systematically captured, governed, and accessible.
• Work with the MIS Officer to ensure all MIS tools are configured, maintained, and aligned to reporting requirements.
• Champion data quality and integrity standards across all systems managed by the Business Solutions team.
• Support the integration of MIS data into analytical and reporting platforms managed by the Analytics team.
• Advise the Head of Department on MIS-related risks, gaps, and improvement opportunities.

Software Development & Technical Delivery:

• Manage the Software Lead to ensure in-house application development, scripting, and technical documentation meets organisational quality standards.
• Prioritise and govern the internal software development backlog, balancing business needs against technical capacity.
• Ensure all developed applications are properly tested, version-controlled, documented, and handed over with appropriate training.
• Oversee integration work between internally developed tools and third-party platforms, including APIs, automated pipelines, and data connectors.
• Ensure software development practices comply with MSI Nigeria’s data security and information governance policies.

Team Leadership & Stakeholder Engagement:

• Directly line-manage the MIS Officer, Software Lead, and Data Systems Coordinator, setting objectives, conducting appraisals, and building technical capability.
• Build and maintain strong relationships with Finance, Operations, Programme, and M&E leads as primary users of business systems.
• Represent the Business Solutions team’s work and priorities within the department and contribute to departmental planning.
• Manage vendor relationships for all business applications, including contract renewals, escalations, and service reviews.
• Produce regular progress reports on ERP and enterprise systems delivery for the Head of Department and SMT as required.

Qualification / Experience

• Bachelor’s Degree in Information Systems, Business Information Technology, Computer Science, or a related field.
• Relevant certification in project management (PMP, PRINCE2) or enterprise systems (e.g. SAP, Oracle, Microsoft Dynamics) is an advantage.
• Minimum 7 years’ experience in enterprise systems management, business analysis, or technology delivery roles.
• Minimum 3 years in a management or team lead capacity overseeing technical staff.
• Demonstrated experience in ERP procurement, implementation, or governance — from requirements through to go-live.
• Proven track record managing multiple enterprise business applications simultaneously.
• Experience working with Finance or Operations teams on systems requirements and change management.
• Experience managing external vendors and software contracts.

Essential Skills & Competencies:

• Strong understanding of ERP systems architecture, implementation methodology, and organisational change management.
• Ability to translate business requirements into functional system specifications.
• Effective project management skills, including timeline management, risk identification, and stakeholder reporting.
• Strong interpersonal and relationship-building skills across technical and non-technical audiences.
• Sound knowledge of data governance, integration principles, and API-based connectivity.
• Demonstrated ability to manage competing priorities in a complex, multi-stakeholder environment.

Desirable:

• Experience in an international NGO, global health, or humanitarian sector context.
• Familiarity with ODK, CommCare, ONA, DHIS2 or similar field data collection platforms.
• Hands-on experience with Microsoft Dynamics, SAP Business One, Oracle NetSuite, or equivalent ERP platforms.
• Understanding of financial management and supply chain processes in an NGO context

go to method of application »

The Role

• The MSP Coordinator is responsible for the day-to-day operational coordination of MSI Nigeria’s relationship with its Managed Service Provider, ensuring that contracted services are delivered to the agreed standard, that service requests are tracked and resolved within SLA timeframes, and that any performance issues are escalated appropriately.
• The role acts as the operational interface between MSI Nigeria’s internal IT function and the MSP, maintaining accurate service records, supporting contract governance, and contributing to continuous improvement in managed IT service quality.

Key Responsibilities
MSP Service Coordination:

• Serve as the day-to-day operational liaison with the Managed Service Provider, coordinating service requests, change requests, and escalations.
• Track all MSP service tickets and requests to ensure they are acknowledged, actioned, and resolved within agreed SLA timelines.
• Maintain a comprehensive log of all MSP interactions, incidents, and resolutions for audit and governance purposes.
• Coordinate MSP access to MSI Nigeria sites, systems, and staff as required for service delivery activities.
• Communicate clearly with internal staff about the status of MSP-managed issues and expected resolution timelines.

SLA Monitoring & Reporting:

• Monitor the MSP’s performance against SLA metrics on a weekly basis, flagging breaches or risks to the IT Manager promptly.
• Compile and maintain a monthly MSP performance dashboard for use in the IT Manager’s service review meetings.
• Maintain a register of SLA breaches, documenting the cause, duration, and resolution of each incident.
• Support the IT Manager in preparing documentation and evidence for quarterly MSP performance evaluations.
• Identify patterns of underperformance or recurring issues in MSP service delivery and escalate for management action.

Contract & Vendor Administration:

• Maintain accurate records of all MSP contract documents, amendments, service schedules, and correspondence.
• Track MSP contract renewal dates, pricing terms, and scope of service, alerting the IT Manager well in advance of key milestones.
• Process MSP invoices and support the IT Manager in verifying charges against contracted scope and delivered services.
• Coordinate with Finance on MSP-related purchase orders, payments, and budget tracking.
• Support the IT Manager in onboarding new service components or vendors as the MSP scope evolves.

Infrastructure Support Coordination:

• Coordinate scheduled maintenance, system updates, and planned outages with the MSP, ensuring appropriate internal communication and minimal disruption.
• Support the IT Manager in documenting network infrastructure, server configurations, and managed services architecture.
• Assist in coordinating disaster recovery tests and business continuity activities with the MSP.
• Liaise between the MSP and the Help Desk Officer to ensure smooth handover and resolution of escalated helpdesk issues.

Experience / Qualification

• Bachelor’s Degree in Information Technology, Business Administration, or a related field.
• ITIL Foundation certification or equivalent service management qualification is an advantage
• Minimum 4 years’ experience in IT coordination, vendor management, or service administration roles.
• Demonstrated experience monitoring and reporting on service-level agreements or contracted service performance.
• Experience maintaining records, logs, and documentation in a structured and audit-ready manner.
• Exposure to IT infrastructure, managed services, or outsourced technology environments.

Essential Skills & Competencies:

• Strong organisational and coordination skills with high attention to detail.
• Ability to interpret and apply SLA terms and contract conditions in day-to-day operations.
• Clear and professional communication skills for both internal stakeholders and external vendors.
• Proficiency in Microsoft 365 tools for documentation, tracking, and reporting.
• Ability to manage multiple concurrent tasks and track progress across different workstreams.
• Analytical approach to monitoring and reporting on vendor performance data.

Desirable:

• Experience working with MSP or outsourced IT service contracts in an NGO or development sector context.
• Familiarity with IT infrastructure concepts including networking, cloud services, and endpoint management.
• Basic knowledge of procurement and contract administration processes.

go to method of application »

Objectives

• Achieve maximum sales, profitability, growth, and account penetration within the assigned territory and/or market segment by effectively selling the MSI Nigeria’s product/s and related services.
• Personally, contacts and secures new business accounts/customers.

Overall Responsibilities

• Achieve set monthly Commercial Sales objectives target for assigned territory.
• Implements all aspects of the Sales cycle and the go to Market Model around prospecting for new customers, demand creation for all brands with relevant Health Care Practitioners, merchandising, and sales of commodities.
• Develop good knowledge of MSI Nigeria product/s and services.
• Ensures optimum Territory Coverage as well as ensuring improved productive call Rate during Face-to-Face Calls
• Manages key relationships for key customers, influencers, and decision makers in territory.
• Timely reports on market intelligence for competition.
• Regularly cascades customer feedback to the Regional Sales Manager and as regards best practice on how to grow the business.
• Engages the sales merchandisers in territory to drive distribution efficiency around timely supply of orders in territory.
• Ensures timely submission of all reports as expected from your line manager and Social Marketing leadership.
• Expedite the resolution of customer problems and complaints.
• MSI Nigeria resource management: ensure efficient and effective utilization of MSI Nigeria allocated resources and deliver high return on investment on all highlighted areas.

Required Qualifications

• A university Degree in Biological, Physiological sciences and Pharmacy.
• A minimum of one year of sales or related experience or training in pharmaceutical or healthcare
• Experience or proven ability to be a team player.
• A self-starter with uncanny ability to surmount challenges.
• A problem solver who is ready to go the extra mile.
• Excellent oral and written communication skills
• A valid driver’s license.