Telesales Associates at Turbo Energy Nigeria Limited

Job Summary

• As a Telesales Associate at KKU Microfinance Bank, you will be responsible for driving sales of our IPPIS-based loan products through outbound calls and digital engagements.
• You will also serve as a frontline representative for customer experience, resolving inquiries and ensuring a high level of satisfaction.
• This role requires prior experience with IPPIS loan products and a customer-first mindset, with adaptability to a dynamic, fast-growing microfinance environment.

Key Responsibilities

• Proactively call and follow up with IPPIS prospects to promote and sell loan products.
• Educate potential customers on loan features, eligibility, and repayment terms.
• Accurately screen and qualify leads for conversion.
• Maintain daily logs of calls, customer feedback, and sales pipeline.
• Manage inbound calls and resolve queries promptly with empathy and professionalism.
• Collaborate with credit, operations, and collections teams to ensure a seamless customer journey.
• Follow up with loan applicants to ensure completion of documentation and disbursement.
• Contribute to process improvement initiatives to enhance customer experience.
• Support marketing efforts for telesales campaigns and feedback gathering.

Requirements

• 1–2 years' experience in telesales with proven experience selling IPPIS loans is required.
• Strong communication and persuasion skills.
• Customer service orientation and emotional intelligence.
• Good knowledge of loan documentation and regulatory requirements.
• Familiarity with CRM tools or call management platforms is a plus.
• A flexible, proactive mindset suitable for a startup environment.