Turbo Energy Nigeria Limited was incorporated as an engineering & contracting company providing a broad range of engineering services and products to diverse industries including the power distribution, power transmission, power generation, telecommunications, petroleum & gas, and marine industries. Through the years, Turbo Energy has provided variou...
Read more about this company
As a Telesales Associate at KKU Microfinance Bank, you will be responsible for driving sales of our IPPIS-based loan products through outbound calls and digital engagements.
You will also serve as a frontline representative for customer experience, resolving inquiries and ensuring a high level of satisfaction.
This role requires prior experience with IPPIS loan products and a customer-first mindset, with adaptability to a dynamic, fast-growing microfinance environment.
Key Responsibilities
Proactively call and follow up with IPPIS prospects to promote and sell loan products.
Educate potential customers on loan features, eligibility, and repayment terms.
Accurately screen and qualify leads for conversion.
Maintain daily logs of calls, customer feedback, and sales pipeline.
Manage inbound calls and resolve queries promptly with empathy and professionalism.
Collaborate with credit, operations, and collections teams to ensure a seamless customer journey.
Follow up with loan applicants to ensure completion of documentation and disbursement.
Contribute to process improvement initiatives to enhance customer experience.
Support marketing efforts for telesales campaigns and feedback gathering.
Requirements
1–2 years' experience in telesales with proven experience selling IPPIS loans is required.
Strong communication and persuasion skills.
Customer service orientation and emotional intelligence.
Good knowledge of loan documentation and regulatory requirements.
Familiarity with CRM tools or call management platforms is a plus.
A flexible, proactive mindset suitable for a startup environment.
Gmail
Yahoomail