Telemarketing Officer at Alpha Mead Facilities & Management Services (AMFacilities)

Job Description

• Professionally conduct telemarketing activities for companies and product

• Participate in roadshows and market activations.

• Receive and resolve customer complaints from all channels

• Meet minimum number of daily outbound calls per hour and/or minutes on phone calls

• Book and track appointments in multiple channels

• Prepare weekly telesales report

• To generate appointments for the Business Development and Sales teams by conducting telemarketing campaigns with the aim to prequalify leads for high conversion.

• Responsible for providing data-driven insights to improve the marketing process while receiving and resolving customer complaints

Qualifications

• Bachelor's degree in marketing, communications, advertising, business administration, or in a related field.
• Minimum of 2 years experience in a well-structured and process-driven environment
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office and CRM software
• Exceptional interpersonal skills and a client-centered approach.
• Sound knowledge of data analytics for reporting
• Excellent communications skills

Additional information

• Energetic, reliable, and highly motivated 
• Can work independently, especially in handling business challenges.
• Outstanding organizational and time-management skills