Tele-Loan Recovery Officer at BFREE Africa

Job Description

• Contacting and tracking customers and informing them of their overdue loans.
• Advising customers on their payment options and negotiating suitable payment plans.
• Following up with clients on previous payment arrangements.
• Maintaining customer payment records.
• Responding to customer queries.
• Maintaining accurate, up-to-date customer account information.
• Reporting daily progress against targets to the Team Leader.

Requirements

• Previous experience working as a Call center agent.
• Excellent typing Skills
• Working knowledge of google workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu

Compensation:

• Base salary of  of 75k NGN gross per month
• Performance-based bonus of NGN68K based on eligibility.
• Common net bonus lies between NGN 40k and NGN 68k per month, the minimum bonus is NGN 0 and the maximum bonus is NGN 68k.
• HMO

Academic Qualifications:

• B.Sc./HND/OND/NCE in any field