Team Lead, Digital Collections, CHNW Business Support & Resolution (BS&R) at Stanbic IBTC

Job Description

• To manage and control credit rehabilitation strategies within the Call Centre environment with the aim of maximizing effectiveness and efficiency using digital collections solutions.
• To manage debt recovery in the Bank’s lost accounts portfolio
• To work with the Head, CHNW Business Support & Resolution in providing and maintaining digital collections solutions 
• To interact with other teams/sub-teams to ensure that the team’s goals and TAT deliverables are not adversely impacted.

Qualifications

• First Degree

Experience

• Minimum of three years experience in a bank collections & recoveries center
• Minimum of three years experience in a retail credit and collections environment in a supervisory capacity
• In-depth knowledge of the collection process in order to lead the team.
• Sound knowledge of the Bank’s lending products and relevant statutory legislation pertaining to the collection of arrears.
• Good knowledge of Digital collections solutions
• Must have developed or must have been part of a team that developed a digital solution
• Working knowledge of MS Office suite with emphasis on MS Excel.

Behavioral Competencies:

• Interpreting Data
• Tackling Business Challenges
• Team Working

Technical Competencies:

• Data Management
• Collections
• Recoveries
• Systems Design