Client Services Representative at Framegidi Limited

In this role, as a Client Services Representative, you will be the primary point of contact for customers throughout the picture framing process. You will provide exceptional customer service, manage customer inquiries, and ensure a seamless experience from initial consultation to final delivery. 

Responsibilities and Duties

• Generate sales leads from other channels
• Delivering a comprehensive service to enquiring customers
• Channeling customer enquiries to appropriate team
• Manage large amounts of incoming calls, messages & customer requests.
• Manage the day-to-day requests of customers and evaluate the performance;
• Work with other team members on customer engagement on company’s social media accounts.
• Keeping a record of customer interaction and details of actions taken in CRM solution
• Generating sales leads from social media engagement and building sustainable relationships where necessary.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
• Prepare product or service reports by collecting and analyzing customer information that would assist in production planning:
• Preparing monthly reports on sales activities, Customer engagements and Sales lead converted to actual sales
• Contribute to team effort by accomplishing related results as needed.

Qualifications/Requirements

• Bachelor’s degree or HND from a top tier institution
• Experience in administration, customer service management.
• Critical thinker and problem-solving skills
• Good time-management skills
• Team player with great interpersonal and communication skills
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent problem-solving and decision-making skills
• Effective communication and interpersonal skills
• Ability to manage and prioritize multiple tasks simultaneously
• Strong work ethic and commitment to quality
• Ability to work independently and as part of a team
• Excellent organizational skills and time management
• Proficiency in Microsoft Office Suite and Google Sheets.