Supervisor, Back Office at Stanbic IBTC

To process all payment types. To reconcile suspense accounts. To process payment instructions on bank and third-party applications. To liaise with third-payment vendor and internal stakeholders. To ensure prompt escalation of issues relating to payment and applications.

Job Responsibilities

• Create the environment for error and compliance free approach to work
• Delivering a consistent, reliable and cost-effective customer experience by achieving SLA of 98%
• Deliberate and strategic engagements with Internal stakeholders (CLIENT COVERAGE, GM, IS, COMPLIANCE, IT, OPC LEDGER, IBC, FRONT OFFICE)
• Automation of manual processes to achieve cost reduction and improve efficiency (list the various manual processes, partner with Change team to agree the UCOP and determine cost savings)
• 100% regulatory compliance and achieve zero regulatory infraction
• Curtail operational losses by proactively managing operations related incidents and eliminate fines/adverse commentaries.
• Ensure all the GL accounts are regularized daily.
• Proper validation of beneficiaries’ details on CTS and NIP validation to avoid paying wrong beneficiaries.

Qualifications

• First Degree

Experience

• At least 2 years' experience supporting banking operations

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Difficult Calls Management
• Product Knowledge (Consumer Banking)
• Query Resolution
• Telephone Caller Handling