Job Openings at Stanbic IBTC Bank

• Work with the business to design cutting-edge custom applications that will allow our meet business to stay ahead of the competition and achieve its strategic goals.
• Design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team.
• Translating technical plans into detailed designs for implementation using selected products.
• Ensure that relevant technical strategies, policies, standards and practices are applied correctly.

Qualifications

• BSc IT , Computer Science or related fields.
• Professional Certifications can be an added advantage

Experience 

• 3-4 years experience in Business process management, -modelling, -innovation,-science, -analysis,-design, engineering, -improvement,-documenting, quality assurance, -analysis tools and systems.
• 3-4 year experience in process analysis, process improvement, or business analysis within a banking or financial services environment.

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Documenting Facts
• Embracing Change
• Interacting with People

Technical Competencies:

• Trouble Shooting Ability.
• Awareness of the Software Development Life Cycle (SDLC).
• Code Writing.
• Ability to write programming code based on a prepared design.
• Knowledge and understanding of the standards and phases of implementing new systems or software.

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To process all payment types. To reconcile suspense accounts. To process payment instructions on bank and third-party applications. To liaise with third-payment vendor and internal stakeholders. To ensure prompt escalation of issues relating to payment and applications.

Job Responsibilities

• Create the environment for error and compliance free approach to work
• Delivering a consistent, reliable and cost-effective customer experience by achieving SLA of 98%
• Deliberate and strategic engagements with Internal stakeholders (CLIENT COVERAGE, GM, IS, COMPLIANCE, IT, OPC LEDGER, IBC, FRONT OFFICE)
• Automation of manual processes to achieve cost reduction and improve efficiency (list the various manual processes, partner with Change team to agree the UCOP and determine cost savings)
• 100% regulatory compliance and achieve zero regulatory infraction
• Curtail operational losses by proactively managing operations related incidents and eliminate fines/adverse commentaries.
• Ensure all the GL accounts are regularized daily.
• Proper validation of beneficiaries’ details on CTS and NIP validation to avoid paying wrong beneficiaries.

Qualifications

• First Degree

Experience

• At least 2 years' experience supporting banking operations

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Difficult Calls Management
• Product Knowledge (Consumer Banking)
• Query Resolution
• Telephone Caller Handling