Supermarket Floor Supervisor at Shema Holdings Limited

Job Responsibilties

• Manage transactions with customers using cash registers
• Oversee cashiers, shelf attendants, porters, cleaners and security staff
• Keep and monitor records of sales and employee performances
• Scan goods, weigh goods and ensure prices are accurate
• Collect and record customer's cash payments
• Record information about customer purchases in the ERP inventory system by scanning or manually entering the item information into the system.
• Taking a tally of the till when required during a shift and producing transaction reports
• Balancing the till at the end of the day and maintaining an accurate cash register
• Asking customers about their shopping experience for exceptional customer service.
• Accurately using specific till technology such as registers, ERP systems, scanners, weight scales, credit/debit card terminals
• Accurately issue receipts to customers after each sale, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store and maintain all customer service standards as prescribed by the Employer and customarily applicable to your role
• Manage objections and handle customer enquiries, queries, comments and complaints
• Training new staff members and schedule shifts
• Maintain clean and tidy checkout areas
• Work with the management team to implement measures to avoid stock damages, pilferages, theft and wastage.
• Investigate market trends and offer products that would appeal more to customers
• Monitor shelf stock and product displays and the general appearance of the store
• Track transactions on balance sheets and report any discrepancies
• Bag items, box or gift-wrap packages etc as required by the customer and the Employer
• Handle merchandise returns and exchanges.