State Manager (Sales & Distribution) at Pagatech Limited

About the Role

• The State Manager is responsible for delivering agent revenue growth targets, through effective development and management of the sales team in their assigned region.
• The role involves hands-on supervision of field sales consultants.
• The State Manager manages all aspects of running an efficient sales team: including hiring, supervising, coaching, motivating, and disciplining direct reports.

Primary Responsibilities

• Achievement of commercial targets set for the region - SM has ownership for achieving the overall commercial targets set for all territories within their area.
• They include targets for active agent, transaction mix, transaction value, transaction volume and others as may be assigned.

Deliver on regional set targets - Analyse /break down regional targets to their FSCs (data interpretation):

• Conduct regular spot check on agent activities and sharing with their FSCs.
• Ensure that FSCs report on competitor activities in their assigned area.
• Strategically train FSCs to achieve set targets.

Coaching/Mentoring Field Supervisors (FSCs) in the assigned territory:

• Train and retrain FSCs under their supervision to ensure that they train agents to expected standard.
• Mentor, coach and provide immediate correction to FSCs and escalating issues to RM where applicable.
• Communicate important company updates to the FSCs in their region and ensuring that the information is understood.
• Assess the activities and performance of FSCs under their supervision and report to the RM where applicable.
• Conduct the company wide quarterly EPA for FSCs

Representing Paga in the assigned region:

• Ensuring agents are empowered to meet regional target.
• Conduct spot check visits to agent outlets to ensure proper merchandising standards.
• Work closely with Mega Star and Super Star agents for business continuity and growth.
• Share localised ideas on what works in their region with the Regional Manager and best practices across territories.

Knowledge And Skill Requirements

• Bachelor's Degree from an accredited university or college
• At least 5 years’ relevant experience in sales
• Must be able to work in a high-velocity, high performance environment.
• Must be able to develop and communicate competitive landscape analysis

Key Competencies:

• Strong leadership
• Strong ability to motivate, influence and advice people
• Strong planning and organizational skills
• Take initiative and ownership
• Attention to detail
• Ability to multi-task and manage competing priorities
• Good judgement and decision-making ability
• Conflict resolution
• Excellent communication skills – verbal, non-verbal and written
• Strategic thinking skills
• Excellent Interpersonal skills
• Problem solving skills.