Social Media & Community Manager at Kiakia Smart Delivery

Job Overview:

• We’re looking for a talented and passionate Social Media and Community Manager to join our growing team and drive our social media presence and engagement.
• As the Social Media & Community Manager, you will be responsible for developing and implementing our social media strategy, managing our online community, and driving engagement across various social media platforms.
• Your primary goal will be to build brand awareness, drive traffic to our website, and foster meaningful connections with our target audience. This role requires creativity, excellent communication skills, excellent copywriting skills and a deep understanding of social media trends and best practices.

Responsibilities:

• Develop and execute a comprehensive social media strategy aligned with our brand vision and business objectives.
• Manage and curate engaging content across all social media platforms, including Facebook, Instagram, Twitter, LinkedIn, Tik-Tok and others.
• Create, schedule, and optimize social media posts, ensuring they are visually appealing, on-brand, and tailored to specific platforms.
• Write clear and appealing copies for digital marketing Ads.
• Monitor social media channels, respond to comments, messages, and inquiries in a timely and professional manner.
• Foster a vibrant online community by engaging with followers, initiating conversations, and encouraging user-generated content.
• Collaborate with internal teams to gather content, product updates, and promotions for social media campaigns.
• Stay up to date with social media trends, tools, and best practices to continuously improve our social media presence and engagement.
• Identify and collaborate with influencers, bloggers, and industry partners to expand our reach and build strategic partnerships.
• Track, analyze, and report on key social media metrics, providing insights and recommendations for improvement.
• Monitor competitor activity and industry trends to identify new opportunities and potential risks.

Requirements & Skills;

• Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• Proven work experience as a Social Media and Community Manager or similar role, preferably in a Tech Startup or e-commerce/Logistics/retail/FMCG industry.
• Excellent verbal and written communication skills in
English.
• Proficiency in using social media management and analytics tools.
• Strong knowledge of social media platforms, trends, and best practices.
• Ability to deliver creative content(text, image, and video).
• Creative thinking and ability to generate engaging and original content ideas.
• Familiarity with graphic design and video editing tools is a plus.
• Passion for online communities, customer engagement, and delivering exceptional user experiences.
• Ability to multi task, manage time effectively, and meet deadlines in a fast-paced environment.
• Solid knowledge of SEO, Keyword research and Google
Analytics.
• Experience working in a creative agency is a plus.