Workshop Engineer at Mandilas Group Limited

Scope and Responsibilities

Technical & Engineering Oversight

• Provide advanced diagnostics and troubleshooting support for complex vehicle faults.
• Supervise and validate repair, maintenance, and installation activities to ensure adherence to OEM standards.
• Develop and implement technical procedures, guidelines, and quality control measures.
• Review and approve technical reports, repair estimates, and job completion documentation.

Operational Management

• Plan, coordinate, and monitor daily workshop activities to ensure efficiency and productivity.
• Optimize the utilization of manpower, tools, and workshop equipment.
• Ensure compliance with health, safety, and environmental (HSE) standards.
• Oversee inventory management, spare parts usage, and procurement processes.

Quality Assurance

• Ensure all jobs meet required quality standards before delivery to customers.
• Investigate and resolve recurring technical issues and implement corrective actions.
• Monitor key performance indicators (KPIs) such as turnaround time, repeat jobs, and customer satisfaction.

Customer & Stakeholder Engagement

• Handle escalated technical complaints and provide professional resolutions.
• Liaise with customers, insurance companies, and contractors on technical matters.
• Collaborate with other departments to ensure seamless service delivery.

Team Leadership & Development

• Provide technical guidance, mentoring, and training to workshop staff.
• Identify skill gaps and recommend training programs for continuous improvement.
• Support performance management and disciplinary processes where required.