Service Recovery Specialist at Unified Payment Services Limited

Job Requirements

• Possess a relevant diploma in any IT-related discipline.
• Strong service and problem resolution skills in any or a combination of the following specialist areas: Transaction processing with emphasis on TWO proficiency, Card Management System proficiency, E-commerce with emphasis on Payattitude and Payarena know-how, and Settlement-related Issues (Added advantage)
• In-depth knowledge of quality tools and methodologies
• Excellent verbal and written communication skills, ability to speak clearly and concisely, convey complex or technical information in a manner that others can understand, as well as the ability to understand and interpret complex information from others.
• Strong working knowledge of various Banking products, sales, services, delivery channels, and customer segments.
• Excellent interpersonal skills
• Sound analytical skills.
• Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
• Minimum of 2 years of experience in a complaint resolution and service recovery role
• Requires operational experience in collaboration with other staff and experts within the organization.
• Strong service and problem resolution skills
• Have negotiation and listening skills
• Behavioral skills – adaptable to accept change and feedback

Key Competency Requirements:
Knowledge:

• Microsoft suite
• Reporting
• The Nigerian finance sector
• Root cause analysis and problem solving.

Skill/Competencies:

• Attention to detail
• Multitasking
• Excellent Communication.