Founded in 2007 as primarily a software house, Seamfix today provides custom and bespoke technology solutions and e-business integration services to large, medium and small organizations across various sectors such as telecommunications, education, oil & gas, financial services and the public sector.
We help our clients and end consumers by continuous...
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Attend to all issues escalated by the users (via email, remedy & WhatsApp channel and other escalation channels)
Ensure all issues & complaints are resolved promptly
Attend to all telephone escalations, attend daily incident meetings & site visits with customer experience team & Business Relationship management team
Conduct daily health checks on the application & prepare weekly reports
Be available remotely to support & resolve customers issues that come up at off-work periods (weekends & after daily COB)
Conduct training on application usage
All other responsibilities assigned to you by your Manager
WHAT YOU WILL BE NEEDING:
B.Eng/B.Sc. Degree from a reputable institution/university
Proven work experience as an IT support officer
Basic Programming knowledge
Familiar with database system
Good Customer relationship experience
Problem solving skills and ability to work under pressure
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