Service Ops Engineer (II) at Seamfix

WHAT YOU WILL BE DOING:

• Attend to all issues escalated by the users (via email, remedy & WhatsApp channel and other escalation channels)
• Ensure all issues & complaints are resolved promptly
• Attend to all telephone escalations, attend daily incident meetings & site visits with customer experience team & Business Relationship management team
• Conduct daily health checks on the application & prepare weekly reports
• Be available remotely to support & resolve customers issues that come up at off-work periods (weekends & after daily COB)
• Conduct training on application usage
• All other responsibilities assigned to you by your Manager

WHAT YOU WILL BE NEEDING:

• B.Eng/B.Sc. Degree from a reputable institution/university
• Proven work experience as an IT support officer
• Basic Programming knowledge
• Familiar with database system 
• Good Customer relationship experience
• Problem solving skills and ability to work under pressure
• Strong time management and organizational skills
• Strong ownership mindset
• Excellence driven
• Good Attention to detail

WHAT YOU WILL BE GETTING:

• Competitive Compensation
• Laptop for work
• Health Insurance
• Employers pension contribution
• Flexible and remote work culture
• Work with really smart people