Located in the most populous country in the most diverse continent, we have come to realise that conventional financial institutions are handicapped in creating sustainable value for the present generation and the next.
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The Senior Technical Support Engineer is responsible for providing high-level technical support to our customers.
This role will work closely with customers to troubleshoot and resolve complex technical issues, and will also provide training and documentation on our products and services.
Responsibilities:
Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
Respond to and resolve IT support tickets promptly while maintaining high levels of customer satisfaction.
Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
Administer user accounts, permissions, and access rights by company policies.
Collaborate with team members to identify recurring issues and implement proactive solutions.
Assist in the deployment and maintenance of software applications and updates.
Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
Stay informed about emerging technologies and industry best practices to continuously improve IT support services.
Requirements
Bachelor's degree in computer science, engineering, or a related field
5+ years of experience in technical support
Proficiency in troubleshooting hardware, software, and network issues.
Good networking knowledge (DHCP, DNS, IP, etc)
Solid understanding of Windows, Linux, and MacOS operating systems.
Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack, and other enterprise IT systems.
Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
Ability to prioritize tasks and manage time efficiently in a dynamic work environment.
Proven ability to work independently as well as collaboratively within a team.
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