Senior Technical Support Engineer at CapitalSage Technology Limited

• The Senior Technical Support Engineer is responsible for providing high-level technical support to our customers.
• This role will work closely with customers to troubleshoot and resolve complex technical issues, and will also provide training and documentation on our products and services.

Responsibilities:

• Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
• Respond to and resolve IT support tickets promptly while maintaining high levels of customer satisfaction.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Administer user accounts, permissions, and access rights by company policies.
• Collaborate with team members to identify recurring issues and implement proactive solutions.
• Assist in the deployment and maintenance of software applications and updates.
• Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
• Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
• Stay informed about emerging technologies and industry best practices to continuously improve IT support services.

Requirements

• Bachelor's degree in computer science, engineering, or a related field
• 5+ years of experience in technical support
• Proficiency in troubleshooting hardware, software, and network issues.
• Good networking knowledge (DHCP, DNS, IP, etc)
• Solid understanding of Windows, Linux, and MacOS operating systems.
• Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack, and other enterprise IT systems.
• Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
• Ability to prioritize tasks and manage time efficiently in a dynamic work environment.
• Proven ability to work independently as well as collaboratively within a team.
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills