Senior Technical Lead, Consumer Services at Jibs-Ray Nigeria Limited

Job Description Summary

• The Senior Technical Lead, Consumer Services will be responsible for leading the architecture definition, design and technical implementation of GSM Services and products for the consumer mass market. Such products and services include Data Bundle Products, Voice Bundle Products,
• Campaign and Loyalty Management Services, Location Based Solutions, Device Offers, In-call services, product lifecycle management, intelligent charging and billing services, etc.

Key platforms and Services to be covered include the following:

• Converged Subscription Management System
• Prepaid Charging System (Recharges and Call Management)
• Mediation System
• Customer Relationship Management System
• Loyalty and Campaign Management System
• Device Management System
• Order Management System
• Product Catalog Management System
• Provisioning System
• Subscribers Network and Supplementary Services

Key Responsibilities

Strategy & Business Understanding

• Good understanding of organisation’s strategy and translation of business requirements into technical solutions
• Understanding of key architecture and solution building blocks for all technical capabilities in the Consumer services architecture domain for a Telco and TechCo
• Involve in co-creation of Consumer and mass market services and initiatives with Business teams and drive the implementation
• Support the Domain Architect in developing a high-level view of current and future state business and solution architectures for Consumer Services that are well connected and aligned with business strategy
• Evaluate developments in architecture and technology trends in the industry andrecommend value-adding improvements to the Consumer and Prepaid domains architecture roadmap

Solution Architecture Definition, Design and Implementation Supervision

• Carry out detailed Architecture Impact Analysis for all Core GSM consumer services and business requirements before implementation
• Create low-level designs covering all components for all prepaid and consumer-based solutions to guide software developers and implementation team
• Document all designs and create relevant artefacts for all solutions using standard templates and diagrams such as system integration views, API details, design flows, data integration document, etc.
• Oversee the implementation of systems and capabilities impacting Consumer Services and Mobile Broadband products, including network integration, infrastructure deployment, application development/deployment and data integration.Carry out detailed capacity planning for key platforms, services and solutions to ensure robust and scalable solution delivery
• Coordinate cross-functional teams of implementers and vendors for the end-to-end delivery of solutions, products and services

Software Engineering

• Design the architecture of software systems, including databases, user interfaces, application modules and components, APIs etc. and translate the design plans into functional code using various programming languages.
• Design scalable applications architecture based on trend analysis of usage and forecast, and benchmark application capabilities based on projected growth.
• Support developers in documenting code specifications and versioning for references and maintenance
• Involve in peer review of codes to ensure efficient and optimal codes for solutions
• Support in software and applications unit and integration testing

Solution post implementation support and operational handover

• Prepare solution handover and operationalization documentation for Operations and support teams
• Monitor the performance of newly implemented systems and solutions and identify areas for optimisation.
• Resolution of early life support issues and escalationsMonitoring and retrofit of design exceptions and transition architectures
• Periodic design and architecture compliance assessment on new solutions and initiatives.

Qualifications and Experience

• Over 8 years’ work experience in Telco and/or ICT industry with solution architecture and design skills
• Knowledge of GSM Network architecture and technology evolution
• Understanding of key technologies for Mobile Broadband, Voice and SMS Services to support prepaid and consumer-based products
• Experience in design and delivery of GSM and Mobile Broadband products for consumer customers
• Knowledge of systems in the Product Management domain such as Charging System,
• Subscription Management System, Product Catalog and Order Management System and their interactions in products development
• Good understanding of GSM Campaign Services and Customer Value Management
• Vast experience in systems design and integration in a complex environment with multiple technologies and solutions
• In-depth proven experience in Architecture governance, Business Capability & Value Chain Analysis, Transition Architecture & Roadmaps
• Knowledge of Telco 2.0. and Web 3.0. technologies
• Business Process re- engineering and management experience
• Good understanding of Systems networking and data communication in a large enterprise using advanced technologies such as MPLS and wireless solutions
• Understanding of cloud services and concepts
• Good knowledge of Micro-services technology and solutions
• Software design methodologies and practices
• APIs development and management
• DevOps practices
• Software Programming languages
• Knowledge of Agile Software Delivery methodology
• Versatile in creating relevant UML diagrams for technical solutions
• Experience and prior involvement in a Digital Transformation Programme