Senior Sales Officer, Retail Sales at Ecobank Nigeria

JOB PURPOSE

• To aid and support to the Head of Business Development and the Managing Director of the Asset 
• Management Unit in order to grow the Assets Under Management leading to the growth in business and revenue in a profitable and cost-effective manner. 
• To understand client investment needs and objectives and identify opportunities for EDC to provide investment solutions to address such investment needs. 
• To provide efficient supervision of EDC transactions on all distribution channels (e.g. EGH Branches) and ensure quick resolution of any client queries.
• To efficiently manage the product champion team to ensure AUM and Revenue growth.
• To aggressively pitch for new retail businesses.

JOB CONTEXT 

• The role requires candidate to be customer centric and network minded with abilities to address/escalate issues to the Head of Business Development in order to ensure strong customer relationships and superior service quality. 
• The incumbent is requested to efficiently manage and provide information on the retail aspect of the business. 
• Candidate is required to have a strong supervision, team management and presentation skills.
• The incumbent is required to maintain excellent communication with Ecobank Branches to ensure  AUM growth.
• The role also comes with the ability to efficiently sell investment solutions and come up with marketing initiatives to grow AUM in the retail space.

KEY RESPONSIBILITIES

• Attain targeted sales goals and performance targets through effective use of available resources.
• Develop marketing strategy for the retail business and detailed implementation plan for execution.
• Efficiently manage the product champions and branch retail business to ensure constant AUM and revenue growth.
• Ensure quick resolution of client issues from the branches and the retail space to delight clients.
• Identify and undertake specific initiatives to win new business at each prospect.
• Identify, contact and qualify new prospects within the identified market, cold calling and following up marketing leads.
• Develop and execute responses to queries from prospects and clients.
• Co-ordinate one-to-one meetings with prospects.
• Organize and perform demonstrations and/or presentations of the company key product offerings to prospective clients.
• Manage sales opportunities from first call through to closure
• Negotiate and close new business contracts
• Work closely with the various banking group within Ecobank to propose and execute marketing activities and communication
• Take ownership of market intelligence within the market (trends, competition and sale team  update)

KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications 

• Bachelor’s or master's degree (Minimum)
• SEC licensed 

Experience

• At least 4-7 years sales/marketing experience with good sales track record, in selling investment products
• Ability to interact and negotiate with the client organization at take basic decisions.
• Sound Knowledge of Investment & Banking sector
• Product knowledge, ideally across various asset classes.
• Customer focused & results oriented. 
• Ability to pull together various resources to sell and deliver customer solutions. 
• Good organizational and time management skills are highly desirable. 
• Result driven
• Inclusive, flexible, savvy and sensitive to client culture.

Skills & Capabilities & Personal Attributes

• Demonstrate excellent client acquisition skills 
• Demonstrate excellent leadership skills and team management skills
• Demonstrate a strong ability to ensure quick resolution of client queries and complaints
• Cooperative working style and strong communication skills are required, in order to develop and  maintain effective working relationships both externally and internally.
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Ability to communicate clearly and concisely with clients/prospects and internal contacts
• Strong interpersonal skills, team-oriented and self-motivated
• Articulate and energetic self-starter with strong communication and interpersonal skills.
• Highly self-motivated: ability to generate ideas and demonstrate initiative and perseverance.
• Team player with ability to work successfully under own initiative.