Senior Key Account Manager at LifeBank

Job Overview

• The Key Account Manager will play a pivotal role in driving long-term relationships and growth with our most important clients , including hospitals, government agencies, NGOs, and private healthcare providers.
• This individual will be responsible for managing and expanding LifeBank’s portfolio of high-value accounts, ensuring exceptional customer service, and maximizing the overall value of these accounts.

Responsibilities

• Sales and Business Development: Drive sales growth by identifying opportunities to expand LifeBank's services within existing accounts, and new accounts including cross-selling and upselling LifeBank’s offerings (Blood, oxygen, Quip and stock bank).
• Customer Health Relationship Management: Build, develop, and maintain strong, long-lasting relationships with key hospital and healthcare provider accounts, as well as stakeholders in the government and non-governmental sectors.
• Serve as the main point of contact for key clients, providing exceptional customer service, anticipating needs, and delivering timely solutions.
• Act as a trusted advisor and point of escalation for client issues, ensuring satisfaction and resolving concerns promptly.
• Customer Education and Product Knowledge: Educate clients on the full range of LifeBank’s services and new offerings, providing regular updates on innovations in the blood,oxygen and medical consumables supply chain, especially those that may benefit clients.
• Perform other tasks assigned

Requirements

• Education and Qualification: Bachelor's Degree in Business, Sales, Marketing, Healthcare Management, or a related field.
• Minimum of 4 -5 years of experience in sales, account management, or business development, preferably in the healthcare or pharmaceutical industry.
• Experience managing large, strategic accounts in the B2B or healthcare sector.
• Strong understanding of the Nigerian healthcare system, including hospitals, government agencies, and NGO operations.

Skills and Competencies:

• Excellent communication and negotiation skills, with the ability to build trust and influence key decision-makers at all levels.
• Results-driven, with a proven track record of meeting and exceeding sales targets.
• Strong proficiency with CRM software (e.g., Salesforce, Zoho CRM), Microsoft Office Suite (Word, Excel, PowerPoint), and other sales tools.
• Ability to work independently, as well as collaboratively with internal teams.
• Knowledge of blood and oxygen supply logistics, and healthcare product distribution is a significant advantage.

Personal Attributes:

• Customer-focused, with a passion for delivering exceptional service and adding value to client relationships.
• A proactive and self-motivated individual who is eager to learn and grow within the company.
• Detail-oriented with the ability to track complex sales processes and follow through on all client deliverables.
• A high degree of professionalism and integrity, representing LifeBank in a manner that upholds the company’s values.