Jobs at LifeBank

Job Overview

• The Key Account Agent will be responsible for driving the growth of LifeBank's products and services by engaging with potential clients in hospitals, healthcare institutions, and relevant sectors.
• The Sales Agent’s primary responsibility is to identify, acquire, and build long-term relationships with customers, while also meeting individual and team sales targets.
• The ideal candidate will be a self-motivated, target-driven individual with a passion for healthcare and a strong ability to communicate LifeBank's services effectively to potential clients.

Responsibilities
Customer Acquisition & Account Management:

• Meet with potential clients to understand their needs and offer tailored LifeBank solutions that address their specific challenges in blood, oxygen, Equipment and Consumables Supply.
• Close sales by negotiating terms and conditions, ensuring mutual agreement on service delivery and pricing.
• Develop and maintain relationships with key decision-makers, ensuring customer satisfaction and retention.

Sales Targets & Performance Tracking:

• Achieve individual sales targets and contribute to team sales goals by driving revenue growth.
• Monitor and report on sales activities, including lead conversion, meetings held, and deals closed, in alignment with sales objectives.
• Utilize the CRM system to track prospects, opportunities, and sales pipeline, ensuring accurate reporting and forecasting.

Customer Health Management & Retention:

• Ensure smooth communication between clients and LifeBank’s operations team, addressing any issues or concerns regarding service delivery.
• Foster long-term relationships with clients, ensuring they receive continuous support and satisfaction with LifeBank’s services.
• Coordinate with the operations team to resolve any client issues, ensuring a high level of customer satisfaction and retention.

Requirements

• Education and Qualification: Bachelor's degree in Business, Sales, Marketing, Healthcare Management, or a related field.
• 2-3 years of sales experience, preferably in healthcare, pharmaceuticals, or B2B sales (experience in selling services to hospitals or healthcare providers is a plus).
• Proven track record of achieving sales targets and building customer relationships.

Skills and Competence:

• Ability to present and sell LifeBank's products clearly and persuasively to potential clients.
• Comfortable negotiating terms and closing deals in a competitive market.
• Strong focus on meeting customer needs and providing exceptional service.
• Strong organizational skills with the ability to prioritize tasks and manage multiple accounts simultaneously.
• Comfortable using CRM software (e.g., Salesforce, Zoho), Microsoft Office Suite, and other sales tools.
• Ability to collaborate effectively with other team members and departments to achieve sales and organizational goals.

Personal Attributes:

• High levels of drive and determination, capable of working independently with minimal supervision.
• A results-oriented individual who thrives in a performance-based environment.
• Ability to adapt to changing sales environments and customer needs.
• Honest, transparent, and ethical in dealing with customers and colleagues.
• Able to handle rejection and remain motivated to achieve sales goals.

About Team:

• We are a team driven by our values. Every day we strive to fulfil these values in everything we do. All LifeBankers must commit to these sets of values and this is the secret sauce of what makes working at LifeBank awesome. At LifeBank;
• You must care for our patients, our people (team members) and our partners. Caring for patients means focusing on impact and doing all we can to rescue people on their worst days.
• It is our duty to rescue the most vulnerable members of our community. We must rescue pregnant women who are bleeding, little kids who need oxygen, newborns who need vaccines, and many more critically ill people and we must do this at scale.
• We learn. We are never satisfied with the status quo. Our work is never finished. Every day, we are committed to our personal growth and by extension the growth of the business.
• Office politics bore us. We don't play favourites and your growth in the business is not at all dependent on who likes you and who doesn't. Your growth is entirely dependent on you
• At LifeBank, we are builders. We are a team committed to creating an agile distribution system to power healthcare across Africa. Join us and save the World!

Benefits
Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees:

• Salary: N170,000 Monthly (Gross).
• Health Insurance
• Focused caring team members.
• Life Insurance
• Accelerated growth.
• Workman Compensation.

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Job Overview

• The Customer Acquisition Agent will be responsible for driving the growth of LifeBank's products and services by engaging with potential clients in hospitals, healthcare institutions, and relevant sectors.
• The Sales Agent’s primary responsibility is to identify, acquire, and build long-term relationships with customers, while also meeting individual and team sales targets.
• The ideal candidate will be a self-motivated, target-driven individual with a passion for healthcare and a strong ability to communicate LifeBank's services effectively to potential clients.

Responsibilities
Customer Acquisition & Account Management:

• Meet with potential clients to understand their needs and offer tailored LifeBank solutions that address their specific challenges in blood, oxygen, Equipment and Consumables Supply.
• Close sales by negotiating terms and conditions, ensuring mutual agreement on service delivery and pricing.
• Develop and maintain relationships with key decision-makers, ensuring customer satisfaction and retention.

Sales Targets & Performance Tracking:

• Achieve individual sales targets and contribute to team sales goals by driving revenue growth.
• Monitor and report on sales activities, including lead conversion, meetings held, and deals closed, in alignment with sales objectives.
• Utilize the CRM system to track prospects, opportunities, and sales pipeline, ensuring accurate reporting and forecasting.

Customer Health Management & Retention:

• Ensure smooth communication between clients and LifeBank’s operations team, addressing any issues or concerns regarding service delivery.
• Foster long-term relationships with clients, ensuring they receive continuous support and satisfaction with LifeBank’s services.
• Coordinate with the operations team to resolve any client issues, ensuring a high level of customer satisfaction and retention.

Requirements

• Education and Qualification: Bachelor's degree in Business, Sales, Marketing, Healthcare Management, or a related field.
• 1-2 years of sales experience, preferably in healthcare, pharmaceuticals, or B2B sales (experience in selling services to hospitals or healthcare providers is a plus).
• Proven track record of achieving sales targets and building customer relationships.
• Skills and Competence:
• Ability to present and sell LifeBank's products clearly and persuasively to potential clients.
• Comfortable negotiating terms and closing deals in a competitive market.
• Strong focus on meeting customer needs and providing exceptional service.
• Strong organizational skills with the ability to prioritize tasks and manage multiple accounts simultaneously.
• Comfortable using CRM software (e.g., Salesforce, Zoho), Microsoft Office Suite, and other sales tools.
• Ability to collaborate effectively with other team members and departments to achieve sales and organizational goals.

Personal Attributes:

• High levels of drive and determination, capable of working independently with minimal supervision.
• A results-oriented individual who thrives in a performance-based environment.
• Ability to adapt to changing sales environments and customer needs.
• Honest, transparent, and ethical in dealing with customers and colleagues.
• Able to handle rejection and remain motivated to achieve sales goals.

go to method of application »

Job Overview

• The Key Account Manager will play a pivotal role in driving long-term relationships and growth with our most important clients , including hospitals, government agencies, NGOs, and private healthcare providers.
• This individual will be responsible for managing and expanding LifeBank’s portfolio of high-value accounts, ensuring exceptional customer service, and maximizing the overall value of these accounts.

Responsibilities

• Sales and Business Development: Drive sales growth by identifying opportunities to expand LifeBank's services within existing accounts, and new accounts including cross-selling and upselling LifeBank’s offerings (Blood, oxygen, Quip and stock bank).
• Customer Health Relationship Management: Build, develop, and maintain strong, long-lasting relationships with key hospital and healthcare provider accounts, as well as stakeholders in the government and non-governmental sectors.
• Serve as the main point of contact for key clients, providing exceptional customer service, anticipating needs, and delivering timely solutions.
• Act as a trusted advisor and point of escalation for client issues, ensuring satisfaction and resolving concerns promptly.
• Customer Education and Product Knowledge: Educate clients on the full range of LifeBank’s services and new offerings, providing regular updates on innovations in the blood,oxygen and medical consumables supply chain, especially those that may benefit clients.
• Perform other tasks assigned

Requirements

• Education and Qualification: Bachelor's Degree in Business, Sales, Marketing, Healthcare Management, or a related field.
• Minimum of 4 -5 years of experience in sales, account management, or business development, preferably in the healthcare or pharmaceutical industry.
• Experience managing large, strategic accounts in the B2B or healthcare sector.
• Strong understanding of the Nigerian healthcare system, including hospitals, government agencies, and NGO operations.

Skills and Competencies:

• Excellent communication and negotiation skills, with the ability to build trust and influence key decision-makers at all levels.
• Results-driven, with a proven track record of meeting and exceeding sales targets.
• Strong proficiency with CRM software (e.g., Salesforce, Zoho CRM), Microsoft Office Suite (Word, Excel, PowerPoint), and other sales tools.
• Ability to work independently, as well as collaboratively with internal teams.
• Knowledge of blood and oxygen supply logistics, and healthcare product distribution is a significant advantage.

Personal Attributes:

• Customer-focused, with a passion for delivering exceptional service and adding value to client relationships.
• A proactive and self-motivated individual who is eager to learn and grow within the company.
• Detail-oriented with the ability to track complex sales processes and follow through on all client deliverables.
• A high degree of professionalism and integrity, representing LifeBank in a manner that upholds the company’s values.