Senior IT Assistant at United Nations High Commissioner for Refugees (UNHCR)

Job ID: 23166
Salary Grade: G5
Hardship Level: C
Family Location Type: Family

Organizational Context

• Technical guidance and instructions are received from the IT unit at HQ. As the post is of a technical nature indirect supervision is exercised by the Head of Office.  The incumbent will also refer to technical manuals and policy papers.
• Regular contacts with staff in the office and in other offices within the country of assignment. Contacts also with the Regional IT Officer and with the Field Office Support Team in HQ on matters related to the LAN/E-mail system.
• Regular contacts with UNHCR's implementing partners, including the government counterparts, to provide assistance on matters related to information technology
• The incumbent makes recommendations on software and hardware needs in the office. A breakdown of the IT system in the office will have a direct negative impact on the overall operation and may compromise the efficiency, security and safety of the operation as well as the staff.

Functional Statement:

• Assist the office in setting standards for applications that meets the needs of the users and supports the overall Information Technology.
• Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.
• Ensure that information problem recovery is done as quickly as possible by making regular system back-ups
• Assist with the installation of software packages, basic repair/maintenance of all computer hardware in the office and where required implementing partners.
• Train UNHCR staff on email operation system
• Add or remove users from the Network
• Maintain  the inventory of IT equipment
• Perform other duties as required.

Minimum Qualifications and Professional Experience

• 2 years relevant experience with High School Diploma or 1 year relevant work experience with Bachelor or equivalent or higher with certificate / training in Information Technology.
• Technical knowledge of information technology
• Certificate in LAN operation.
• Communication skills.

Desirable Qualifications and Competencies
Core Competencies:

• Accountability
• Communication
• Organizational Awareness
• Teamwork & Collaboration
• Commitment to Continuous Learning
• Client & Result Orientation

Cross-Functional Competencies:

• Technological Awareness

Language Requirements:

• Please also note that English is essential for this Job Opening.
• Knowledge of local language is highly recommended.