JOB SUMMARY
The HR Business Partner, Zedvance (Salesforce) will partner with Sales leadership to drive rapid workforce scale through high-volume recruitment of sales executives, while ensuring strong people practices across performance, engagement, and employee relations across the business locations. The role is critical to enabling revenue growth by ensuring the right sales talent is hired, onboarded, and retained at speed and scale.
RESPONSIBILITIES
High-Volume Recruitment & Workforce Scaling
- Lead and coordinate high-volume recruitment of sales executives across multiple states and business lines.
- Work closely with Sales leaders to understand manpower plans, headcount targets, and deployment timelines.
- Partner with the Talent Management team to design efficient sourcing strategies, assessment processes, and interview frameworks suited for sales roles.
- Drive recruitment SLAs including time-to-fill, quality of hire, and cost efficiency.
- Ensure recruitment processes support rapid scale without compromising quality, compliance, or employer brand.
Strategic HR Business Partnering
- Act as a trusted advisor to Sales leadership on people strategy aligned with aggressive growth and revenue targets.
- Support organisation design and workforce planning for sales expansion.
- Provide people insights and data to guide leadership decisions.
Onboarding & Early Productivity
- Own and continuously improve onboarding for sales hires to accelerate time-to-productivity.
- Partner with Sales and Learning teams to ensure new hires understand products, targets, incentives, values, and expected behaviours.
Performance Management
- Support the implementation of sales performance frameworks, including KPIs and incentive alignment.
- Coach managers on performance management, feedback, and managing underperformance.
- Support performance improvement plans and exits in line with policy and labour law.
Employee Relations & Compliance
- Manage employee relations issues within the salesforce, including disciplinary cases and grievances.
- Ensure consistent application of HR policies across field and office-based sales staff.
- Support compliance with labour laws across multiple locations.
Engagement, Culture & Retention
- Drive engagement and retention initiatives tailored to sales employees.
- Identify turnover drivers within the salesforce and implement targeted interventions.
- Champion company values, ethical sales practices, and desired culture.
Stakeholder & Vendor Management
- Build strong relationships with Sales leaders, regional managers, and external recruitment vendors.
- Monitor and manage recruitment partners where applicable.
Professional Certification (Preferred)
- SHRM-CP / SHRM-SCP, CIPM, or equivalent.
Key Success Measures
- Achievement of sales hiring targets within agreed timelines.
- Reduced time-to-fill and improved quality of sales hires.
- Improved retention of sales employees within the first 6 - 12 months.
- Strong partnership with Sales leadership and shared services teams.
Qualifications
- Bachelor’s degree (or HND) in Human Resources, Business Administration, or a related discipline.
- 8–10 years of HR experience, with significant hands-on experience in high-volume recruitment, preferably for sales or frontline roles within the banking/financial services industry.
- Prior experience partnering with Sales or Commercial teams in a fast-paced, growth-driven financial services environment.
- Experience managing recruitment across multiple locations is essential.
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