Junior Software Implementation & Support Consultant at ATIB Services Limited

Job Description

• We are seeking a motivated and detail-oriented Software Implementation & Support Consultant to support software implementation projects and provide ongoing client assistance post go-live.
• This is an entry-level role ideal for candidates with 1–2 years of experience in software support, SaaS environments, IT services, or business systems.
• The role focuses on assisting with implementation activities, system configuration, user support, and ensuring a smooth client experience.
• You will work closely with senior consultants and cross-functional teams while building expertise in our software platform and client workflows.

Key Responsibilities
Implementation Support:

• Assist in software implementation projects for new clients
• Participate in discovery sessions to understand client processes
• Support system configuration and setup
• Assist with data imports and system testing
• Help prepare documentation and go-live materials

Post-Implementation Support:

• Provide first-level functional support to clients
• Troubleshoot system usage issues and escalate when necessary
• Support clients with configuration adjustments and minor updates
• Maintain accurate documentation of client requests and resolutions.

Client Training & Communication:

• Support user training sessions and onboarding activities
• Create and update user guides and FAQs
• Communicate clearly with clients regarding system functionality and best practices

Internal Collaboration:

• Work with senior consultants on complex implementations
• Coordinate with technical teams for issue resolution
• Contribute to internal process improvements

Preferred Qualifications

• B.Sc / HND in Computer Science / Accounting
• Experience working with business software (ERP, CRM, HRIS, etc.)
• Basic understanding of databases, reporting, or data imports
• Familiarity with Excel or data analysis tools
• Exposure to client-facing roles
• Bachelor’s degree in IT, Business, Computer Science, or related field

Core Competencies:

• Customer Service Orientation
• Analytical Thinking
• Technical Aptitude
• Process Understanding
• Time Management
• Team Collaboration

Ideal Candidate Profile
The ideal candidate:

• Is eager to learn and grow into a senior consultant role
• Is comfortable working with both systems and people
• Can explain software functionality in simple terms
• Takes ownership of assigned tasks
• Is proactive and solutions-oriented.