Senior Business Manager, Enugu at Airtel

The job purpose is to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.

Responsibilities

Increase Revenue earning customer net additions – Prepaid & Postpaid

• Identify and formulate state sales strategies to help Drive gross additions 
• Supervise health of acquisitions, compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue from the State

• Meet the Revenue targets for Prepaid and Postpaid in the State
• Focus on revenue growth through Data and Smartphone growth  
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers

Expand Distribution Width and Depth

• Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents 
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets 
• Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network Coverage & Quality

• Network optimization 
• New Sites ROI and deployment 
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state

Deliver Showroom Experience

• Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
• Ensure provision of standard Infrastructure at state showrooms.
• Ensure showroom employees are up-skilled in industry training and certifications for the role

Qualifications

Educational Qualifications

• Bachelor’s degree in Management or related Social Sciences 
• Masters in Business Administration would be preferred additional qualification

Relevant Experience & Functional / Technical Skills

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses. 
• Relevant experience in Telecom industry is desirable
• Result Orientation
• Great problem-solving skills 
• Good communications skills. 
• Good interpersonal skills