Sales / Marketing Officer at Smileville Ortho-Dental Ltd

Job Overview

• The Sales/Marketing Officer is responsible for promoting Smileville’s dental supplies and laboratory services, building strong client relationships, and supporting sales and marketing initiatives.
• The role involves direct client engagement, field visits, order processing, and contribution to marketing activities aimed at increasing brand visibility and revenue growth.

Key Responsibilities

• Engage new and existing clients to promote dental products and laboratory services.
• Conduct regular field visits to dental clinics, hospitals, and prospective clients.
• Prepare quotations, process sales orders, and coordinate with internal teams to ensure timely delivery.
• Respond promptly to customer inquiries and maintain clear, professional communication.
• Support social media and other marketing activities, including content ideas and promotions.
• Represent the company at exhibitions, events, and outreach programs.
• Gather and relay client feedback to improve service quality and customer retention.

Key Performance Indicators (KPIs)

• Sales Performance: Monthly sales targets achieved; number of new clients acquired.
• Customer Service: Timely response to inquiries; customer satisfaction feedback.
• Field Activities: Number of client visits completed; leads generated.
• Order Management: Percentage of orders delivered on time; quotation-to-sale conversion rate.
• Marketing Support: Number of marketing or social media content ideas implemented; engagement generated.
• Client Retention: Repeat business and effective use of customer feedback.

Job Requirements & Qualifications

• Minimum of OND/HND/BSc in Marketing, Business Administration, Sales, or a related field.
• 1–3 years of experience in sales or marketing, preferably in healthcare, dental, pharmaceutical, or FMCG sectors.
• Strong interpersonal and communication skills with the ability to build client relationships.
• Willingness and ability to carry out regular field visits.
• Basic computer skills (Microsoft Word, Excel, email); familiarity with social media platforms is an advantage.
• Good negotiation, persuasion, and customer service skills.
• Ability to work with minimal supervision and meet sales targets.