Revenue Assurance Manager at Eat'N'Go Limited

Job Description

• The Revenue Assurance Manager is responsible for overseeing all revenue assurance activities to ensure the accuracy, integrity, and completeness of the company’s revenue streams.
• This role leads the reconciliation of sales data, POS settlements, and bank transactions across all business units.
• The Revenue Assurance Manager designs and enforces controls, identifies revenue leakage, and drives the implementation of best practices to strengthen the company’s revenue protection framework.
• The position requires close collaboration with Finance, Operations, Treasury, and external partners to ensure alignment in revenue processes and financial reporting. 

Key Responsibilities

• Provide leadership and strategic direction for the revenue assurance function, ensuring end-to-end visibility and control over revenue cycles. 
• Collaborate with IT and ERP teams to ensure seamless system integration and data integrity in revenue tracking. 
• Coordinate with internal and external auditors to provide revenue assurance data, documentation, and reconciliations. 
• Lead process improvement initiatives to automate reconciliations, enhance accuracy, and reduce manual errors. 
• Maintain oversight of all POS complaints and claim logs; ensure timely escalation and resolution with banking partners. 
• Resolve escalated discrepancies in POS settlements and revenue records in collaboration with Treasury and Operations. 
• Establish and maintain a robust control framework for sales reconciliation, cash collection, and POS transaction integrity. 
• Monitor POS terminals and settlement data across platforms to ensure timely banking and accurate financial reporting. 
• Review and approve revenue assurance reports, identifying anomalies, revenue losses, or system/process gaps. 
• Oversee daily, weekly, and monthly reconciliations of cash and POS sales across all stores, ensuring alignment with bank remittances. 
• Support strategic initiatives such as new store openings, platform rollouts, or payment gateway integrations with revenue impact analysis. 
• Mentor and supervise Revenue Assurance Officers and Specialists, ensuring team development and performance management. 
• Report revenue assurance KPIs, trends, and insights to Executive Management to support decision-making. 

Requirements

• Bachelor’s degree in Accounting, Finance, or related field. 
• Professional qualification (ACCA, ICAN) is required. 
• Minimum of 7–10 years of experience in finance, audit, or revenue assurance roles, with at least 3 years in a supervisory or managerial position. 
• Proven experience in FMCG, QSR, retail, or similar high-volume transaction environments. 
• Strong understanding of POS systems, financial controls, and reconciliation processes. 
• Advanced proficiency in Microsoft Excel; experience with ERP systems (Micrsoft Dynamics). 
• Strong leadership, analytical, and interpersonal skills.

Key Skills:

• Leadership in Financial Operations 
• Sales & Revenue Reconciliation Oversight 
• ERP & POS System Expertise 
• Financial Controls & Compliance 
• Analytical & Critical Thinking 
• Stakeholder Management 
• Audit Preparation & Documentation 
• Team Development & Performance Coaching 
• High Attention to Detail & Accuracy 
• Problem Solving & Decision Making 
• Integrity, Accountability & Professional Ethics