Retail Coordinator (Intern) at My World of Bags

Background

• We are a luxury fashion brand looking to expand the team with fresh talents who have the potential to grow with the company and bring a new light to an increasingly broadening team. We offer an inspiring, fast-paced and energetic workplace that encourages new ideas and creativity
• We are looking for a Retail Coordinator (Intern) to ensure seamless retail operations
• The ideal candidate will be responsible for establishing, maintaining and enhancing client relationships; as such the individual must have stellar interpersonal and organizational skills and handle all customer interactions with utmost professionalism.

Responsibilities

• Act as the first point of contact for all customers prior, during, and post-purchase; interact with customers using established guidelines.
• Gain a deep understanding of the products and be able to recommend products to customers.
• Understand the coding system of the finished goods and ensure that the goods are neatly packaged for seamless dispatch.
• Oversee, manage and direct the daily activities of store executives and receive sales reports.
• Receive firsthand information about the stages of production from the production supervisor and keep clients informed about the status of their orders.
• Manage inventory of the finished goods i.e., regular inventory count, inventory restock, inventory receivable to prevent stock-out.
• Ensure all customer information are attached to the dispatched goods i.e., accurate phone numbers and delivery addresses.
• Analyze customer feedback and sales information to generate actionable insights.
• Keep up-to-date on latest trends in delivering unique experiential customer service.

Requirements

• Degree holder with good knowledge of Microsoft Office packages.
• 1-2 years experience as a customer service representative or call centre agent
• Prior retail or sales experience with high-end fashion brands is an advantage.
• Great communication skills with a posh and outgoing personality.
• Basic knowledge of analytics and how to derive insights from data.
• Action-oriented and committed to getting every aspect just right.
• Excellent analytical, decision making and problem solving skills.
• Ability to listen actively and pay attention to the smallest of details.