Restaurant Manager at Quality Foods Africa

Title: Restaurant Manager

Overview: We are seeking a dynamic and experienced Restaurant Manager to oversee the daily operations of our restaurant. The ideal candidate will be passionate about providing exceptional customer service, leading a team, and ensuring the overall success of the establishment. As the Restaurant Manager, you will be responsible for managing staff, controlling costs, maintaining quality standards, and creating a positive dining experience for our guests.

Responsibilities:

1. Leadership and Team Management:

   • Recruit, train, and supervise restaurant staff.
   • Set clear performance expectations and provide regular feedback to ensure high-quality service.
   • Foster a positive and collaborative work environment.
   • Handle employee relations issues and resolve conflicts as they arise.

2. Operations Management:

   • Oversee daily restaurant operations, including opening and closing procedures.
   • Ensure compliance with health and safety regulations and sanitation standards.
   • Monitor inventory levels and order supplies as needed.
   • Manage restaurant budget and expenses to maximize profitability.
   • Implement strategies to increase sales and revenue.

3. Customer Service:

   • Ensure that guests receive prompt, friendly, and personalized service.
   • Address customer inquiries and concerns in a professional manner.
   • Monitor customer satisfaction and implement improvements as necessary.
   • Uphold the restaurant's reputation for excellence in hospitality.

4. Quality Control:

   • Maintain high standards of food quality, presentation, and consistency.
   • Conduct regular inspections to ensure cleanliness and adherence to food safety protocols.
   • Address any issues related to food quality or service promptly and effectively.

5. Business Development:

   • Develop and implement marketing strategies to attract new customers and retain existing ones.
   • Collaborate with the culinary team to design menus and specials that meet customer preferences and market trends.
   • Identify opportunities for business growth and expansion.

Requirements:

• Proven experience as a Restaurant Manager or similar role in the hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Solid understanding of restaurant operations and financial management.
• Ability to work flexible hours, including weekends and evenings.
• Degree in Hospitality Management or related field preferred.