Restaurant Manager at ECLAT HR Consulting

Department: Food and Beverages

Job Title: Restaurant Manager

Industry: Hospitality
Report To: CEO

Location: Abuja

• Coordinate daily front and backend of the restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints and resolve customers concerns in a professional manner.
• Regularly review products quality and research new vendors.
• Organize and approve all leave requests, shifts, and exit.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste, control losses that arise from products wastages/damages product stock out,
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g., discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operation
• Develop business strategies that will attract new customers, expand store, footfall, and enhance profitability.
• Ensure store compliance with sanitation, health and safety regulations and liaise with government agencies in a professional Manner.
• Regularly conduct trainings and mentorship programmes for team members.
• Monitor inventory levels and ensure that items ordered are supplied on time to avoid stock-out.
• Communicate new policies and relevant information to staff, giving correction and advice, and receiving feedbacks and answering questions concerning their challenges as it relates to their job and any other relevant issues.
• Other responsibilities as may be assigned from time to time.

Education and Work Experience:

• B.Sc. Degree in Business Administration; Hospitality Management or culinary schooling is a plus
• Minimum of 5 years’ work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Working knowledge of various computer software programs; MS Office and restaurant management software (OpenTable and Peach Works).

Requirements:

• Up to date with food and beverages trends and best practices.
• Ability to spot and resolve challenges efficiently.
• Mastery in delegating multiple tasks.
• Communication and leadership skills.
• Ability to manage personnel and meet financial targets.
• Guest-oriented and service-minded.