Regional Airport Services Manager - West Africa at Qatar Airways

Job Description

• We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Lagos, Nigeria as Regional Airport Services Manager.

About the Role

• The role is responsible for ensuring that the Airport and other airport operations falling under your jurisdictions run smoothly, cost effectively and aligned with the safety and security requirement.
• You will ensure to provide customers with Qatar Airways 5-star service promise. You will manage stations performance within your portfolio and ensure that service consistency is adhered based on set KPIs and targets.

Specific Accountabilities

• Implementing Ground Services strategy at a grass roots level.
• Accountable for stations overall Operational requirements including Safety & Security, Business and Contingency plans and Emergency and Accident response.
• Ensuring that overall airport operations meet QR’s standard, policies and procedures whilst satisfying local and international standards and conforming to aviation regulatory requirements.
• Responsible for all areas of Airport operations.
• Ensuring that QR staff, service providers and handling agencies always provide highest level of service to both customers and colleagues whilst delivering QR’s product and services at a 5-star level.
• Managing the services and day-to-day operations within the respective Lounges.
• Ensuring that Lounge usage policy and standards are maintained across the respective Lounges and are reviewed regularly.
• Managing the station’s budget and operating costs.
• Enhancing and protecting revenue without compromising customer’s satisfaction, safety and security.
• Optimizing the work force at stations level to minimize cost and ensure adequate coverage.
• Managing the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract.
• Establishing the department or teams objectives and priorities to align with and support business objectives.

Be part of an extraordinary story:

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

About You
To be successful in this role, you must have the following qualifications and skills.

• Relevant College or University qualification to minimum of Bachelor's Degree
• Minimum of 7 years of job-related experience
• Experience within an airline,  customer service environment or GHA operations environment
• Experience as an Airport Manager with a major airline.
• Extensive overall knowledge of all areas and the airline/ airport operation
• Work experience in a multi-cultural environment.
• Leadership/ Management skills.