Receptionist at Nugget Continental Hotel & Tours

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Requirements

• High School Diploma or equivalent.
• 1 - 5 years work experience.
• Guest/customer relations experience, preferably in a hospitality environment.
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills.
• Administrative skills.
• Excellent communication and organizational skills.
• Flexible regarding work schedules.
• Ability to respond appropriately to diverse customers and guests.
• Effective verbal and written communication skills.