Receptionist at Brilliant Performance Solutions Limited

Description

• Due to increasing activities, our client urgently requires the services of an experienced Front Office / Receptionist who has a minimum of 3 years’ experience in the front office of a reputable and standard Hotel.
• The ideal person must be a graduate in any relevant field.
• A certificate in the Hospitality Industry and knowledge of hotel operational hospitality software for the front office will be an advantage.

Functional Responsibilities
Your duties shall include, but not be limited to, the following:

• Check in and check out guests according to the company standards.
• Advise guests on room features/utilities / local amenities
• Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
• Liaise with all Managers on any issues and concerns.
• Inputting high-volume reservations correctly and noting any special requests.
• Promoting and upselling the property’s facilities – be a brand ambassador for the property.
• Ensuring billing is carried out correctly to the hotel's standards
• Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on a computer
• answering questions about hotel facilities and about local transport, places of interest and entertainment
• using sales skills to promote additional hotel services and facilities
• dealing with special requests, such as room service, taxi bookings or wake-up calls
• passing on messages to guests and taking mail for posting
• passing on any guests' problems to the appropriate member of staff
• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, and toiletries
• Send messages to guests
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Enforce hotel rules and regulations
• Alert management of any wrongdoing or guest misconduct
• Report emergencies to the authorities
• Keep an orderly front desk and reception area
• Any other assignment.