Phlebotomy Technician/Phlebotomist at The African Medical Centre of Excellence (AMCE)

Job Purpose

• The Phlebotomy Technician/Phlebotomist will be responsible for the safe, accurate, and efficient collection of blood and other specimens from patients across all age groups. The role holder will ensure high standards of patient care and comfort, while maintaining the integrity and quality of samples for diagnostic, therapeutic, or research purposes. This position requires excellent technical skills, strong communication, and a commitment to patient safety and confidentiality.

Key Accountabilities/Responsibilities

Specimen Collection

• Perform venepuncture and capillary punctures on patients of all ages, ensuring accurate collection with minimal discomfort.
• Collect, label, and document samples according to laboratory protocols and patient identification standards.
• Support special procedures such as blood cultures and, if certified, arterial punctures.

Sample Handling and Processing

• Ensure timely and proper handling, transport, and storage of blood samples to maintain integrity.
• Prepare and process samples, including centrifugation, in compliance with laboratory protocols.
• Accurately enter and update data in the Laboratory Information System (LIS).

Patient Care and Communication

• Verify patient identity using multiple identifiers and explain procedures clearly to patients and families.
• Provide reassurance and address patient concerns to create a positive experience.
• Adapt techniques to accommodate diverse patient populations, including infants, children, and the elderly.

Safety and Quality Control

• Adhere strictly to infection prevention and control standards, including PPE usage and safe waste disposal.
• Ensure all procedures follow quality control guidelines and report discrepancies promptly.
• Identify and respond to adverse reactions during or after specimen collection.

Equipment and Supplies Management

• Maintain phlebotomy equipment in proper working condition, troubleshooting issues as required.
• Monitor and manage inventory of phlebotomy supplies to ensure uninterrupted service delivery.

Professional Development

• Engage in continuous education and training to maintain competency in phlebotomy techniques and safety practices.
• Stay updated on emerging methods and standards in specimen collection and patient care.

Qualifications

• Bachelor’s degree in Phlebotomy, Medical Laboratory Technology, or healthcare-related field.
• Basic Life Support (BLS) certification.

Experience

• At least 1 year’s practical experience in phlebotomy, including venipuncture, capillary punctures, and special procedures.
• Solid understanding of human anatomy and physiology related to venous and capillary systems.
• Familiarity with infection prevention, patient safety, and laboratory safety protocols.
• Knowledge of medical terminology and specimen requirements for different diagnostic tests.
• Proficiency in venipuncture and capillary punctures across diverse patient populations.
• Strong attention to detail in labeling, documentation, and record-keeping.