Performance Reporting Analyst (Mis Carrier Business) at Smart Partners

Job Summary

• Our client is seeking for an experienced Performance Reporting Analyst (Mis Carrier Business) that will manage voice business pricing, routing, business performance analysis and reporting and budget planning for the international Wholesale Voice Business.

Responsibilities

• Ensuring and monitoring routing quality of all international voice destinations.
• Providing strategic business direction on growing Regular/Wholesales business.
• Evaluating suppliers/partners strength to determine those services that best meet the company’s needs.
• Pricing, tracking and managing all international route costs based on market trends.
• Managing relationships with existing customers and suppliers on a day-to-day basis
• Managing sales margin on a customer level by actively looking for new/extra margin through selling Hubbing minutes.
• Reporting-Daily revenue Trends and Rate Analysis/Billing.
• Developing an extensive relationship with new potential, valuable customers/suppliers globally.
• Liaising with the Rates, Carrier Relations, Domestic Sales and NOC teams on pricing issues and Hubbing business decisions.
• Keep track of new developments in the international voice market with respect to available service technologies, pricing, service levels, and regulatory environment.
• Weekly monitoring of Unit deals to keep an eye on deliverables.
• Business Development and Relationship Management and Forecasting.
• Pricing and Strategy, Rate Negotiations, Voice Quality Assurance and internal control.
• Coordinate and implement solutions from process analysis and general department projects.
• Increase Revenue of Gateway and Reduce Termination cost to the barest minimum each month.
• Ensuring that routes/destinations are profitable by assisting in finding least cost and effective routes.
• Ensuring Operational activities are done timely each day with or without supervision.

Key Performance Indicators and Deliverables

• Measure the percentage of milestones achieved as per the long-term business plan and budget.
• Track Revenue Growth from International Voice Sales.
• Pricing and Margin Optimization by ensuring profitability while maintaining competitive pricing.
• Track the reduction in termination and transmission costs as a percentage of total costs.
• Employee (Account managers) Performance and Goal Alignment.

Education, Qualification and Experience

• M.Sc in Business Administration
• 7-10 years of experience preferably in the telecommunications with a carrier or an operator.

Skills and Competencies:

• Knowledge of data management tools especially excel.
• Ability to work independently.
• Business management/economics experience.