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  • Posted: Jul 8, 2024
    Deadline: Not specified
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    UK Neo-Banking Financial institution, providing Banking as a Service (BaaS)
    Read more about this company

     

    Payment Processing Officer

    SUCCESSFUL APPLICANTS WILL IDEALLY HAVE TO:

    • Set up and configure the payment feature within the company's systems.
    • Ensure compliance with regulatory requirements and integrate the payment feature with existing payment infrastructure.
    • Collaborate with IT and technical teams to troubleshoot and resolve any technical issues related to the setup and configuration.
    • Create and manage user accounts for senders and recipients of remittances who wish to use the payment system.
    • Verify user identities and ensure compliance with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
    • Maintain user databases and ensure the security of sensitive user information.
    • Monitor payment transactions in real-time to ensure they are processed accurately and securely.
    • Identify and investigate any suspicious or fraudulent activity, and take appropriate action to mitigate risks.
    • Process remittance transactions promptly and efficiently to provide a seamless user experience.
    • Ensure adherence to transaction limits and other regulatory requirements.
    • Provide timely and effective customer support to users who encounter issues or have questions related to payments.
    • Address user inquiries, troubleshoot technical issues, and resolve payment disputes in accordance with company policies and procedures.
    • Communicate with users via various channels (e.g., phone, email, chat) to provide assistance and guidance as needed.
    • Ensure compliance with all relevant regulatory requirements, including AML, KYC, and data protection regulations.
    • Implement robust compliance measures and internal controls to mitigate risks associated with payments.
    • Conduct regular audits and reviews to assess compliance with regulatory standards and identify areas for improvement.
    • Stay updated on changes in regulations and industry best practices related to remittance payments and incorporate them into company policies and procedures.
    • Generate reports and analytics related to payment transactions, user activity, and performance metrics.
    • Analyze data to identify trends, patterns, and opportunities for optimization.
    • Provide insights and recommendations to management based on data analysis to improve the efficiency and effectiveness of payment operations.
    • Provide training and guidance to internal teams and external partners on using a payment channel for remittances.
    • Educate users on best practices for using payments securely and efficiently.
    • Develop training materials, documentation, and resources to support user adoption and compliance with company policies and procedures.
    • Continuously evaluate and optimize the payment process to enhance user experience, increase efficiency, and reduce operational risks.
    • Identify opportunities for process improvements, automation, and innovation to drive operational excellence.
    • Collaborate with cross-functional teams to implement changes and enhancements to the payment system.

    REQUIREMENTS & QUALIFICATIONS:

    • Education: A bachelor's degree in computer science, information technology, business administration, finance, or a related field is typically required. Advanced degrees or certifications in relevant areas such as payment systems, cybersecurity, or project management may be preferred.
    • Previous experience in a similar role, such as payment processing, financial services, or mobile payments, is highly desirable.
    • Experience with managing payment systems or similar messaging platforms, is advantageous.
    • Familiarity with regulatory requirements and compliance standards in the financial industry, such as anti-money laundering (AML) regulations and data protection laws, is beneficial.
    • Proficiency in using payment processing platforms, mobile payment applications, and related software tools for transaction monitoring and reconciliation.
    • Strong understanding of mobile payment technologies, including QR code payments, mobile wallets, and peer-to-peer payment systems.
    • Knowledge of encryption techniques, secure communication protocols, and data privacy regulations related to payment processing.
    • Ability to analyze transaction data, identify trends or discrepancies, and generate reports to support decision-making and risk management.
    • Strong problem-solving skills to troubleshoot technical issues and resolve payment-related inquiries or disputes efficiently.
    • Excellent verbal and written communication skills to interact with internal teams, external partners, and customers.
    • Ability to convey complex technical concepts in a clear and understandable manner to non-technical stakeholders.
    • High level of accuracy and attention to detail to ensure the integrity of payment transactions and compliance with regulatory requirements.
    • Thoroughness in reviewing and verifying transaction records, documentation, and user information.
    • Ability to work collaboratively in cross-functional teams, including IT, finance, compliance, and customer support, to address payment-related challenges and opportunities.
    • Strong interpersonal skills to build and maintain positive relationships with stakeholders at all levels of the organization.
    • Commitment to upholding ethical standards and maintaining confidentiality of sensitive payment data and customer information.
    • Awareness of potential fraud risks and adherence to security protocols to prevent unauthorized access or misuse of payment systems.
    • Strong numerical and analytical skills.
    • Trustworthy and reliable.
    • Must have access to a laptop, reliable internet connection, and a power source.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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