Outsourcing Manager at Centre For Research in Enterprise and Action in Management (CREM) Nigeria

Responsibilities

• Develop and implement outsourcing strategies in alignment with the company's goals and objectives.
• Identify potential outsourcing opportunities.
• Negotiate contracts and service level agreements (SLAs) with clients to ensure optimal terms and conditions.
• Oversee the day-to-day operations of outsourced functions, ensuring timely and high-quality service delivery.
• Establish and maintain strong relationships with clients, addressing any issues promptly and fostering a collaborative partnership.
• Monitor performance against SLAs and KPIs, implementing corrective actions when necessary.
• Work closely with external stakeholders to understand their outsourcing needs and ensure effective communication.
• Identify areas for cost optimization and process improvement in outsourcing operations.
• Stay updated on industry trends and best practices in outsourcing and vendor management.

Requirements

• Bachelor's Degree in Business, Management, or a related field.
• A Master's Degree is a plus.
• 10 years of proven experience in outsourcing management and relationship management.
• Strong negotiation and contract management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make data-driven decisions.
• Strong project management and organizational skills.
• Adept at working in a fast-paced, dynamic environment.
• Familiarity with relevant regulations and compliance standards.