Outlet Manager at Khenpro Global Services

Locations: Ikorodu, Surulere, Gbagada, Osapa, Agungi and Sangotedo - Lagos

Job Summary

• The Outlet Manager is responsible for overseeing the day-to-day operations of the confectionery/QSR outlet to ensure excellent customer service, efficient operations, product quality, sales growth, and profitability.
• The role requires strong leadership, adherence to food safety standards, and the ability to manage staff, inventory, cash, and customer satisfaction.

Key Responsibilities
Operations Management:

• Oversee daily store operations and ensure smooth workflow.
• Ensure the outlet opens and closes according to company standards.
• Maintain cleanliness, hygiene, and food safety standards at all times.
• Ensure product quality, freshness, and consistency.
• Supervise production (where applicable) to meet demand and maintain quality.

Staff Leadership & Management:

• Manage, train, and supervise all outlet staff (cashiers, baristas, bakers, service crew).
• Prepare staff schedules and assign daily tasks.
• Ensure proper grooming, conduct, and performance of team members.
• Conduct daily briefings and motivate the team to achieve targets.
• Manage disciplinary issues and escalate where necessary.

Customer Service & Experience:

• Ensure customers receive exceptional service consistently.
• Handle customer complaints professionally and provide resolutions.
• Create a positive and welcoming in-store experience.
• Monitor customer feedback and propose improvements.

Sales & Revenue Performance:

• Drive daily, weekly, and monthly sales targets.
• Implement promotional activities and in-store marketing.
• Monitor product mix, peak sales periods, and recommend improvements.
• Upsell and cross-sell products to increase revenue.

Inventory & Stock Control:

• Monitor stock levels and ensure timely replenishment.
• Conduct daily, weekly, and monthly stock counts.
• Minimize wastage, stock loss, and expired products.
• Verify deliveries, match with order sheets, and report discrepancies.
• Coordinate with central kitchen or production unit for product supply.

Cash & Financial Management:

• Manage daily sales reconciliation and cash handling.
• Ensure POS terminals and payment systems function properly.
• Prepare and submit daily sales reports.
• Reduce cash discrepancies and ensure compliance with finance procedures.

Compliance & Safety:

• Enforce all company policies, SOPs, and operational standards.
• Ensure compliance with food safety regulations (HACCP, hygiene SOPs).
• Conduct regular safety checks for equipment and facilities.
• Coordinate routine maintenance and report faults promptly.

Reporting & Administration:

• Prepare daily/weekly/monthly outlet operations reports.
• Track key performance indicators (KPIs) for the outlet.
• Maintain attendance records, leave schedules, and staff documentation.
• Communicate operational issues to the Area/Operations Manager.

Key Requirements
Education & Experience:

• OND / HND / B.Sc Degree in Hospitality, Business, Food Science, or related field.
• 2–4years experience in QSR, bakery, café, or retail outlet management.
• Experience managing staff and store operations.

Skills & Competencies:

• Strong leadership and people-management skills.
• Excellent customer service and communication abilities.
• Good understanding of sales and revenue management.
• Proficiency in POS systems and basic accounting.
• Knowledge of food hygiene, quality control, and inventory management.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving and decision-making skills.