Operations Officer (Ad-hoc Staff) at Strategic Outsourcing Limited

Job Description

• We are seeking smart, customer-focused, and result-driven Customer Service Representatives to join our team in the banking sector. The ideal candidates will be responsible for handling customer inquiries, resolving complaints, supporting digital banking services, and ensuring excellent customer experience at all times.

Key Responsibilities and Duties

• Handle high-volume inbound customer inquiries regarding account balances, transaction history, and interest rates
• Process banking transactions such as transfers, stop payments, cheque clearing, and loan payment collections
• Review suspicious activities, report potential fraud cases, and assist with card cancellation or reissuance
• Provide technical support for online banking applications, password resets, and digital banking navigation
• Identify customer needs and recommend suitable banking products such as loans and credit cards
• Carry out outbound calls for customer retention and follow-up services
• Accurately update and maintain customer records in CRM systems
• Ensure compliance with banking policies, procedures, and regulatory standards

Qualifications & Requirements

• HND / B.Sc Degree
• Applicants must be 35 years and below
• NYSC Certificate is compulsory
• Good communication and teamwork skills
• Must be ready to resume immediately

Required Skills and Competencies:

• Excellent verbal and written communication skills
• Proficiency in banking software, CRM tools, and digital banking applications
• Strong attention to detail and accuracy in processing financial transactions
• Good problem-solving and dispute-resolution abilities
• Ability to work effectively in a team environment