Operations Manager at West Africa Vocational Education (WAVE)

Job Summary

• The Operations Manager will oversee the daily operations of the business, design and implement effective systems, and ensure the organisation runs smoothly and efficiently.
• The ideal candidate is a forward thinker who is proactive, business-minded, and able to translate strategy into actionable operations.
• You must be able to work independently, lead teams effectively, and contribute to the company’s growth and expansion.

Responsibilities
Organisational Operations Management:

• Oversee day-to-day running of the business to ensure seamless operations.
• Develop, implement, and refine operational structures, workflows, and business processes.
• Monitor internal operations to identify gaps, inefficiencies, or opportunities for improvement.
• Ensure departmental alignment with company goals and maintain consistent communication across teams.

Strategy, Planning & Policy Development:

• Develop operations strategies that support business growth and expansion.
• Create, review, and enforce operational policies, SOPs, and guidelines.
• Support leadership in planning long-term organisational initiatives.
• Conduct periodic operational reviews and present data-driven recommendations for improvement.

Performance Management & Leadership:

• Lead, supervise, and support internal teams to optimize service delivery.
• Create a performance-driven culture by setting KPIs, tracking performance, and providing feedback.
• Mentor and coach team members to enhance productivity and accountability.
• Foster a collaborative work environment that promotes innovation and continuous improvement.

Process Optimization & Business Efficiency:

• Use data and analytics to improve operational efficiency and reduce bottlenecks.
• Design and manage operational dashboards, performance trackers, and reporting tools.
• Ensure operational consistency, quality control, and compliance across the organization.
• Oversee and manage vendor and stakeholder relationships where necessary.

Administrative & Reporting Functions:

• Ensure all administrative systems, records, and documentation are properly maintained.
• Prepare weekly and monthly operational reports for management review.
• Oversee inventory, office logistics, facility management, and resource allocation.
• Ensure smooth coordination between operations, sales, finance, and other departments.

Requirements

• Minimum of a B.Sc. Degree in Business Administration, Management, Estate Management, or a related field.
• A master's degree (MBA or relevant field) is an added advantage.
• 4 - 5 years proven experience in a leadership or managerial role, preferably within real estate or related industries.
• Strong understanding of operations management, business structures, and organisational processes.
• Ability to develop operational strategies, policies, and systems.
• Proactive, smart, solution-driven, and able to work with minimal supervision.
• Excellent leadership, communication, and team-management skills.
• Proficient in Excel and comfortable working with data and performance metrics.
• Ability to work independently and collaboratively in a fast-paced environment.