Latest Jobs at PZ Cussons

Job Purpose:

• Support development, and ensure implementation of customers
• Plans that are aligned with overall business strategies and achievement of profitable sales objectives

Responsible to:

National Key Account Manager

Responsible for:

Key Account Executives (If Any)

Must be able to influence, inspire and drive performance with minimal direct management responsibility for Account Stakeholders

Context/Scope:

A key contributor to the success of the PZ Cussons commercial strategic plan with an effective and flexible field sales force; demonstrating industry leadership in both volume driving & brand building activity.

Key Accountabilities:

• Ensure achievement of agreed Customer targets/KPIs
• Manage the business partnership with Key Accounts
• Customers including development and implementation of Joint Business Plan
• Define and execute plans for the key accounts Customers in line with business requirements
• Lead the implementation and excellent execution of all channel/category activities for Customer channels
• Provide inputs into the Commercial Planning process.

Measurement/Performance Indicators

• Availability and quarterly reviews of annual Joint Business Plan with Key Account
• Timeliness and quality of implementation of the Joint Business Plan
• Target vs. Actual performance (volume/value, KPIs etc.)
• Monthly account reconciliation
• Coaching/ Training sales team

Internal & External Relationships:

• National Key Account Manager  
• Line Managers (Marketing/Sales/Channel/Supply Chain/Finance)
• Key Account Managers
• Key Accounts Customers
• PZ Marketing & Sales network

Knowledge, Skills & Experience Needed:

Qualifications:

• First Degree in any discipline
• Computer literacy (MS Word, Excel, PowerPoint)

Experiences: (What experience brings success to this role)

• Minimum of 3 years in marketing or sales
• Understands Customer and Field Sales Management practice
• Has demonstrated success in the previous role

Knowledge: (What does the person need to know)

• Good knowledge of business objectives and priorities.
• Good knowledge of Joint Business Planning process
• Working Knowledge of core Commercial Planning process (IMEX, CPM, Battle Plan, Risk & Opps, RiRo, SLOBs).
• Knowledge of Distributor Management
• PZ Cussons Leadership competencies

Functional or Technical / Business Skills: (What can the holder do)

• Commercial Acumen                 Proven Strength

• Customer Management              Developed

• Negotiation Skills                      Developed

• In Market Execution                  Developed

• Selling Skills                             Proven Strength

• Sales Drivers                            Proven Strength

• Channel Strategy                      Developed

• Presentation & Communication   Proven Strength

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Job Purpose:

Responsible for the accurate and timely processing and management of customer sales orders, ensuring seamless coordination across sales, logistics, and supply chain teams.

Responsible to:

Lead, Sales Operations and RTM

Responsible for:

None

Context/Scope:

The role focuses on order execution excellence to support service delivery and customer satisfaction.

Key Accountabilities:

• Receive, review, and process customer sales orders in accordance with company policies and SLAs 
• Validate order details including product, quantity, pricing (as provided), and delivery requirements 
• Capture and maintain orders accurately within ERP/CRM systems 
• Track orders through the fulfillment lifecycle and proactively address issues or delays 
• Act as the primary support contact for sales teams on order-related matters 
• Provide timely updates on order status, availability, and fulfillment timelines 
• Assist in managing backorders, order adjustments, and cancellations 
• Liaise with warehouse, logistics, and supply planning teams to ensure smooth order fulfillment 
• Escalate supply or fulfillment constraints impacting order execution 
• Maintain accurate records of all orders, changes, and customer interactions 
• Ensure adherence to master data standards (customer details, product codes, pricing inputs) 
• Ensure compliance with internal order management processes and controls 
• Identify inefficiencies or recurring issues in order processing and recommend improvements 

Measurement/Performance Indicators

• Order entry accuracy rate 
• Order processing turnaround time 
• Order fulfillment tracking accuracy 
• Reduction in order errors and rework 
• SLA adherence for order processing 

Internal & External Relationships:

• Sales Operations or National Sales Operations Manager 
• TSMs, ASMs, RSMs
• PZ Marketing & Sales network
• Distribution Services

Knowledge, Skills & Experience Needed:

Qualifications:

• First Degree in any discipline
• Computer Literacy

Experiences: (What experience brings success to this role)

• Minimum of 1 year experience in marketing or sales, and over this period has successfully delivered on KPIs.
• Experience with ERP Systems (SAP)

Knowledge: (What does the person need to know)

• Good knowledge of business objectives and priorities.
• Knowledge of Field Sales Management and Market Intelligence.
• PZ Cussons BEST values

Functional or Technical / Business Skills: (What can the holder do)

• Commercial Acumen                        Emerging
• Customer Management                    Emerging
• Negotiation Skills                            Emerging
• In Market Execution                        Emerging
• Selling Skills                                   Emerging
• Sales Drivers                                  Emerging
• Channel Strategy                            Emerging
• Communication/Interpersonal skills  Developed
• IT Skills                                         Developed