Operations Manager at Glocient Hospitality

Job Description

• The Operations Manager oversees the day – day operations of a hotel, ensuring smooth running across all departments including front desk, housekeeping, food and beverage, and ensuring high-quality guest service by managing staff, monitoring budgets, developing operational policies, and coordinating various aspects of the hotel to maintain operational efficiency and guest satisfaction.

Job Summary:

• Ikogosi Warm Springs and Resort is seeking an experienced Operations Manager to oversee the daily operations, ensure top-tier guest experience, and maintain the resort’s high service standards. The ideal candidate will be responsible for managing staff, optimizing operational efficiency, and enhancing the overall profitability of the resort.

Key Responsibilities:

Resort Operations Management:

• Oversee day-to-day resort activities, including lodging, food and beverage, recreation, and maintenance.
•  Ensure smooth functioning of all departments, including front desk, housekeeping, kitchen, and guest services.
• Develop and implement standard operating procedures (SOPs) to improve efficiency.

Guest Experience & Service Quality:

•  Ensure exceptional customer service and address guest complaints professionally.
• Monitor and improve guest satisfaction through feedback and service enhancements.
•  Coordinate special events, excursions, and experiences to enhance guest stays.
• New Business Development: Proactively identify and pursue new business opportunities through networking, cold calling, online research, and attending industry events. Develop compelling proposals and presentations.

Staff Leadership & Performance Management:

•  Recruit, train, and supervise staff to uphold hospitality excellence.
•  Set performance goals and provide regular coaching and evaluations.
•  Foster a positive work environment and encourage teamwork among employees.

Financial & Budget Management:

• Manage operational budgets, cost controls, and revenue optimization.
•  Oversee pricing strategies and occupancy rates to maximize profitability.
•  Ensure accurate financial reporting and compliance with accounting standards.

Marketing & Business Development:

•  Collaborate with marketing teams to promote the resort through digital and traditional channels.
•  Develop partnerships with travel agencies, event planners, and tour operators.
•  Enhance brand positioning and attract more local and international tourists.

Facility Maintenance & Safety Compliance:

•  Ensure the resort’s infrastructure, including rooms, pools, and recreation areas, is well-maintained.
•  Implement and enforce health, safety, and environmental regulations.
•  Work with vendors and contractors to manage repair and renovation projects.

Qualifications

• 5+ years of experience in hotel or resort operations management.
• Strong leadership, problem-solving, and communication skills.
• Experience in financial planning and budget management.
•  Knowledge of the tourism and hospitality industry in Nigeria.
• Ability to work under pressure and adapt to changing demands.

Preferred Skills:

• Proficiency in hotel management software (e.g., Opera, PMS).
• Experience in event planning and guest relations.
• Strong understanding of marketing strategies for hospitality businesses.