Operations & Customer Service Executive at Sovereign Finance Limited

Responsibilities

• Designing policies
• Customer service care
• Implementing technology solutions.
• Generate sales leads
• Implement Information Technology Solutions
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/ tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Bachelor's Degree
• Minimum of 10 years experience.
• You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.