Operations Coordinator at HR Aid

Summary

The Operations Coordinator is responsible for overseeing the efficient allocation and utilization of resources and spearheading the strategic planning efforts of the organization. This role involves managing and coordinating support operations, including marketing and sales initiatives, customer service activities, inventory management, and procurement processes. The Operations Coordinator ensures that all these functions work seamlessly together to support the organization’s overall objectives and enhance efficiency. 

Key Responsibilities 

• Collaborate with team leads to ensure that departmental goals are achieved
• Design, implement, and maintain clear operational guides to ensure efficiency
• Observe and review processes to identify areas of inefficiencies and areas of improvement
• Ensure that all forms of communication across all channels reflects the voice and position of the company
• Supervise the team to ensure that all products meet the brand’s standards and quality
• Provide reports to the COO to deliver insights into the overall progress of the departments under his/her jurisdiction
• Manage supply chain activities to ensure smooth and efficient flow of materials and products
• Coordinate the procurement of production related materials, ensuring timely delivery and adherence to quality standards
• Establish and maintain relations of trust with partners, suppliers, and vendors to foster collaboration and support 
• Support the Head of Operation in executing strategic initiatives and achieving business objectives. 

Reporting Relationship

• Reports to Chief Operating Officer
• This position manages Communications & Customer Service Team, Distribution, Marketing & Sales Team, Inventory Management & Procurement Team. 

Qualification 

• Bachelor’s Degree in Business Administration, Management or any related field
• Must have significant senior-level management experience (minimum 8 years)

Required Skills 

• Deep knowledge of project management skills 
• Outstanding verbal and written communication skills
• Excellent leadership skills
• Strong interpersonal skills