NMS Engineer at IpNX Nigeria Limited

Purpose of the Job (Brief)

• To monitor the network and provide all required first level support to core network infrastructure issues. This includes liaising with ipNX service Providers, and ensuring escalations are carried out in line with the defined guidelines.

Deliverables (Maximum 5-6 key Responsibilities)

• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs)
Network Monitoring:

• Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network.

Network Operations:

• Run on 24*7*365 network monitoring operation.
• Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM etc.
• Engagement of various Colo/POPs sites manager in ensuring smooth running of the sites and our equipment there in. Escalating issues related to cooling, voltage instability, shelter leakages etc.

Escalation:

• Ensure continuous engagement of vendors and OEMs on service related issues.

Network Optimization:

• Proactively escalate issues to the network infrastructure team for capacity planning and network optimization

Access Management:

• Managing access request for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites

Reporting:

• Generate and compile regular report/availability for each of the Colo sites and service Providers.

Demonstrate (Key Competencies)
This section requires an overview of the education, experience and skills required to do the job at a satisfactory level. It is not a list of the jobholder’s qualification.

Educational Qualifications & Functional Skills:

• University Degree in Engineering
• Professional Qualification (CCNA, CompTIA Network +, ITIL, etc.) an added advantage
• Knowledge of networking and network monitoring/management
• Knowledge and experience with various web technologies
• Ability to learn new things quickly.

Functional Skills:
Monitoring & Troubleshooting and Alerting:

• Proactive monitoring of the status and performance of network infrastructure and services across the regions.
• Troubleshooting and resolving first level network outages on the network.
• Perform second level Escalation on network outages or faults to responsible parties.
• Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
• Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
• Proactive monitoring of network trends and alert for network optimization and planning.
• Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages.

Client and Third-party Interaction:

• Processing access into third party sites on the network for visiting engineers.
• Providing remote support to field engineers during network outages.
• Engaging third-party providers (collocation, leased-lines, etc) on any faults and follow-up till outages are resolved.
• Raising tickets for faults on the network for tracking and effective escalation
• Handling ticket escalations from customers and providing necessary support and updates.

Documentation:

• Generate daily, Weekly and Monthly reports on all network outages, network performance and service availability for third party providers on the network.

Work Experience:

• At least 2 years in telecommunications industry
• Familiarity with Linux environment.
• Fair Idea of SNMP monitoring.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.

Application Closing Date
6th July, 2023.