MEAL Assistant for Accountability at Premiere Urgence Internationale (PUI)

Locations: Monguno, Borno
Nationality: Nigeria Nationals Only
Number of Position: 01
Contract duration: 12 months

General Objective

• Under the direct supervision of the MEAL Officer, the MEAL Assistant for Accountability will contribute to the implementation of MEAL related tasks/ activities in the field through supporting field staff, partner staff and Community Facilitators/Mobilisers in data collection, consolidation and quality management and undertake M&E related activities and implementation of an appropriate monitoring and evaluation system for successful delivery and attainment of project goals and objectives.
• She/he will also oversee the implementation of the accountability strategy in Monguno, as well as strengthening capacity-building and capitalization through the development and the implementation of learning tools and process.

Responsibilitis and Tasks

• Systematically analyze and follow-up the complaint mechanisms in all country bases by supporting and reinforcing the existing accountability tools.
• Receiving the complaints through the different tools and processes put in place and keeping the database of complaints updated and available for Mission’s investigations.
• Refer to relevant actors and senior managers in case of misconduct or breaches of the rule, following the established pathways.

Implementation of the Accountability Strategy:

• Support in the implementation the complaints and feedback mechanism (CFM) based on the highest levels of integrity which beneficiaries will trust and ensures that they can make confidential complaints and be confident of the response processes
• Monitor complaints received and response (follow-up) processes through developing and maintaining a tracking mechanism
• Ensure that feedback is routinely recorded, reviewed, and responded timely in line with feedback mechanism guidelines
• Be the first point of contact for beneficiary, staff, and stakeholder complaints
• Maintain and update the CFM database and provide timely update to project staff based on the nature of feedback 
• Assist in Analyzing patterns and trends in complaints to help improve programming
• Generate periodic reports and share with the MEAL Officer
• Conduct periodic field visit when delegated to do so by the supervisor, to ensure that accountability systems are in place and the necessary support is provided as needed
• Support in ensuring that clear SOPs are in place for the collection and processing of feedbacks and complaints through modalities that are easily accessible to beneficiaries, volunteers, and staff.
• Ensure all received feedback, complaints, and requests for information through the hotline and other FCRM channels are registered in the FCRM data base, producing monthly dashboard reports by theme and location.
• Identify main bottle necks for the reduction of response and feedback time for complaints.
• Maintain the accountability dashboard (Power BI, excel) to track indicators (Registrations, Days for response, Satisfaction, Awareness).

Implementation of the Monitoring & Evaluation Plan:

• Assist the MEAL Officer in the collection, reporting and validation of monitoring data of project teams and ensure the data reported by Program Managers is accurate and of good quality and reports in a timely manner
• Support in ensuring that community leaders and beneficiaries are actively participating in all project and M&E activities
• Ensure utilization by projects appropriate data collection and reporting templates that facilitate the acquisition and aggregation of data

Internal and External Reporting:

• Update MEAL Officer on daily achievements and challenges encountered on the field, at the end of each day
• Ensure that the data collected goes through a data cleaning and validation process each day
• Keep monitoring tools and files archived at the PUI office, ensuring their availability to the MEAL department
• Pass on any information or problems to her/his direct and/or indirect supervisor concerning her/his task, PUI programs, or safety aspects

Capitalization / Institutional Knowledge Building:

• Participate actively in team workshops and lessons learnt seminars 
• Assist in training of beneficiaries, community leaders, community facilitators/mobilisers and Field staff on M&E if needed
• Assist in developing a responsive, functional, and appropriate feed backing mechanism which can improve current project implementation and guide future programming
• Support in identifying and formulating accountability findings, lessons learned and recommendations to be integrated into planning and reporting efforts of PUI project activities.

Communication & Follow up:

• Respond to beneficiaries’ queries with good knowledge of relevant information when approached
• Assist in developing a responsive, functional, and appropriate feed backing mechanism which can improve current project implementation and guide future programming
• Ensure that the community engagement is done in an appropriate and respectful manner, managing expectations and providing a transparent client-oriented service
• The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.
• The employee could be requested to perform other tasks as his/her line manager may judge necessary.

Prioritities of the Department

• Participate in the implementation of M&E activities of the MEAL Plan in collaboration with the Beneficiaries and project teams
• Providing accurate M&E qualitative and quantitative data collected in the field according to external and internal deadlines
• Support the MEAL Department to achieve its goals through the occasional undertaking of additional activities that contribute to the overall ability of the organization to achieve its stated outputs

The Accountability Priorities for the Meal Department are:

• Mainstream accountability into all stages of the project cycle
• Ensure improvements in project design by listening and responding to views of beneficiaries, stakeholders and partners 
• Adhere to HAP standards especially in regards to information sharing, beneficiaries' participation, complaints and feedback mechanism and accountability in monitoring and evaluation.

Mandatory Requirements
Education Degree:

• A Degree in Social Work, Protection, Statistics, Mathematics, Demography, Sociology, or a numerate discipline

Work experience:

• At least 1 year experience in a similar field in an international NGOs/On-site training in social or monitoring work

Language skills:

• Fluent in Kanuri, Hausa, and English (speaking /reading/writing)  

Knowledge and Skills:

• Good analytical and writing skills/ very good team spirit /Demonstrate willingness to improve own knowledge and skills by participating actively in any training sessions and capacity building activities
• Computer skills:  Knowledge of the MS office software (including Word, Excel, Outlook) and a basic understanding of data analysis packages such as SPSS, Epi-Info etc.    

Assets
Interests: 

• Strong motivation in the humanitarian sector
• Strong motivation to help people in need
• Strong motivation for conflict resolution and diplomacy
• Strong motivation to analyze and suggest solutions 

Transversals skills:

• Well organized and attention to detail
• Conflict resolution and diplomacy experience
• Ability to analyze and suggest improvement
• Autonomy, neutrality, hard worker
• Able to manage stress and pressure
• Ability to work within a team.