Lounge Manager at Prixair

POSITION SUMMARY:

Responsible for the management of all aspects and functions of the mini lounge, in accordance with hotel standards. Directs, implements and maintains BAR service within the Hotel lounge , and ensure that customers are served promptly & courteously.

Drive revenue targets for the lounge, ensuring it is profitable and presentable.

JOB DESCRIPTION

• Sales and marketing of the lounge

• Ensure various programs run that will attract people to lounge

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• Inspect quality and amounts of garnishes, ensuring agreement to departmental standards.

• Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor Happy Hour set-up and service, ensuring agreement to Hotel standards.

• Development and implementation of new international trends to set exceedingly expected standards within the industry

• Coordinate  entertainment, ensuring correct vibe and appropriateness to clientèle.

• Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.

• Responsibility for all beverage purchases, inventories and stock levels within the operation.

• Regularly check storage areas for proper supplies, organisation and cleanliness.

• Review sales and beverage costs for previous day; resolve discrepancies with Accounting. Track actual against budget.

• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.

• Prepare weekly work schedules in accordance with staffing guidelines and labour forecasts. Adjust schedules throughout the week to meet the business demands.

• Ensure that staff report to work as scheduled. Document any late or absent employees.

PREREQUISITES:

Must be able to communicate in English (writing and speaking) and other languages are advantages. sociable relatable and conversant with Abuja nightlife, Broad understanding of tight stock management procedures and  target orientated individual with the ability to work to set deadlines. Great attention to detail, Talent in guest relations management and Is motivated to go the extra mile.

Education: 

Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office, Point of Sales, Inventory and store programs.

Experience: 

• Previous experience in similar Job role or three to five years management experience in large up-scale hotel / restaurant. Experience in Hotel management software and Point of sale software.
• Abuja based only
• Males only for gender balance
• Must be willing to resume Asap