OUTCESS is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
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Plan a course of action to recover outstanding payments.
Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
Listen actively to customers and ensure conversation is collection-driven.
Advise customers on their payment options and best methods of payment.
Properly document information from the conversation.
Negotiate payoff deadlines or payment plans.
Create trust relationships with debtors when possible to avoid future issues.
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