Loan Recovery Agent at Outcess Solutions Nigeria Limited

• Plan a course of action to recover outstanding payments.
• Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
• Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
• Listen actively to customers and ensure conversation is collection-driven.
• Advise customers on their payment options and best methods of payment.
• Properly document information from the conversation.
• Negotiate payoff deadlines or payment plans.
• Create trust relationships with debtors when possible to avoid future issues.

REQUIREMENTS

• Excellent Communication Skill
• Must be able to speak Hausa
• Computer Literate
• Fluent in English Language