Loan Monitoring Officer at Personal Trust Microfinance Bank

Job Summary

• The Loan Monitoring Officer is responsible for the credit monitoring functions.
• The job holder monitors the portfolio and identifies accounts due for collection with a view to ensuring timely repayment.

Job Responsibilities

• Monitors the credit portfolio and evaluates the risk of potential default while recommending recovery solutions
• Provides daily, weekly, and monthly collection and payment schedules to customers and the marketing team while ensuring prompt and timely repayments as per schedule
• Identify and escalate repayment irregularities for further management action
• Preparation of monthly portfolio report for Management decision
• Preparation of weekly portfolio reports for credit review meetings
• Compute weekly branch-wide PAR report, including product, individual and branch-wide PAR analysis
• Evaluate product performance through collection and data analysis
• Provide weekly report on turnover on loan accounts
• Maintain an effective trigger reporting system for credit impairments and propose corrective actions.
• Provides support to the legal, recovery, marketing and compliance department on non-performing loans
• Call, visit, and send periodic reminders to loan customers on scheduled repayments.
• Conduct post-disbursement spot checks on customers to confirm loan performance and utilization.
• Monitoring defaulters' repayments to stop recurrent non-compliance
• Maintain PAR level in compliance with CBN regulations
• Follow up with account officers to reconcile payments received and real-time transaction postings
• Presentation of repayment cheques
• Responsible for achieving monthly PAR target
• Negotiate payment plans with defaulters

Job Requirements

• HND / BSc in any field
• Evidence of completion or exemption from NYSC
• A minimum of 2 years banking experience in a credit monitoring or analysis role
• Knowledge of banking operations, credit risk management, fraud management, Loan Recovery / Debt Management.

Qualifications / Skills:

• Strong leadership and people management skills
• Excellent interpersonal and communication skills
• Excellent negotiation and persuasive skills
• Administrative and managerial skills
• Excellent verbal and written communication skills
• Proficient in the use of MS Office Suite
• Excellent negotiation and persuasive skills
• Ability to multi task and handle pressure.