Loan Collection Officers at Careers Verified

We are looking for a results-driven Loan Collection Officer to manage and recover overdue payments from borrowers. The role involves communicating with customers, negotiating repayment plans, and ensuring timely follow-up while maintaining professionalism and compliance.

Key Responsibilities

• Contact customers via phone, email, or in-person visits to follow up on overdue loan payments.
• Negotiate repayment plans or settlements in line with company policies.
• Record all collection activity and customer interactions in the system accurately.
• Monitor and track delinquent accounts, escalating complex cases as needed.
• Coordinate with legal or recovery agents where necessary for high-risk or non-cooperative cases.
• Educate borrowers on payment terms, consequences of non-payment, and available options.
• Ensure adherence to regulatory guidelines and internal compliance standards during all interactions.

Required Qualifications

• Strong communication, negotiation, and interpersonal skills.
• Ability to handle difficult conversations tactfully and professionally.
• Familiarity with loan management systems and collection tools.
• Basic understanding of finance and lending processes.
• Ability to work independently and under pressure.

Preferred Qualifications

• Experience with field collections (if applicable).
• Knowledge of local languages and cultural context.
• Candidates close to Ikeja and it's environs will be preferred

What We Offer

• Competitive salary and incentives
• Training and development opportunities
• A supportive and dynamic work environment