Key Account Manager (Merchant Acquiring) at Nomba (Formerly Kudi)

Location: Lekki, Lagos

Job Description

• We are closely supporting business owners (Merchants) with access to everyday tools that simplify payments and drive business growth.
• To this end, we are looking to hire a Key Account Manager who will be responsible for driving the business of Merchant acquiring in the different merchant sectors (Supermarket, Eateries & Restaurants, Lounge and Bar and Hotels) and overseeing the activities of the  Merchant Acquiring Officers in developing & deploring strategies to increase sales revenue.  
• The ideal candidate will be responsible for creating long-term, trusting relationships with our merchants while overseeing a portfolio of assigned customers, developing new business from existing clients and actively seeking new sales opportunities.

About the Role

• Oversee, Manage and coordinate the activities of the  Merchant Acquiring Officers.  
• Onboarding and managing key merchants in the assigned merchant segment.
• Hit target quotas for set KPIs (Transaction value, volume, and revenue).
• Engaging with top merchants to introduce them to our products.
• Have a good understanding of the business's products or services and be able to advise others about them
• Setting goals and developing plans for business and revenue growth.
• Design and ensure implementation of scalable sales strategy for team members.
• Follow up with  Merchant Acquisition Officers to ensure active and inactive merchants are visited and if need be mobilize retrieval of POS from inactive business partners.
• Recruit, onboard MAOs and continuously improve sales processes.
• Ensure MAOs meet up with set targets.
• Foster and develop relationships with customers/clients.

Key Result Areas

• Number of new leads generated and converted for Business Expansion
• Achievement of current Revenue Targets
• Transaction Volume/Count of Current & Repeated Sales 
• Customer retention rate - Lifetime value of our  Merchants
• Marginal incremental Revenue month-on-month
• Growth in channel sales network
• Terminal Activity Ratio for  Merchants.

About You

• B.Sc / HND in Business, Marketing, and any related course.
• Relevant prior experience of 4-6 years as Merchant Acquisition Executive in a FINTECH, or Direct Sales Executive in a commercial Bank.
• Business Development Experience in any FMCG, Food and Drinks and Beverages.